23 Replies
Stephen Beck

Hi-

The black bar is gone, but not there seem to be several other glitches. On the 2nd section- the text comes in all on top of itself in random ways. The attached image is an example, but there are several glitches, such as the page starting to scroll automatically and hiding the header image on a given page.

I have refreshed the browser, cleared the history, etc. but it keeps happening. It does not happen in firefox, or seemingly on my phone. I published it to a website and it happens there in safari as well, but not in firefox.

https://rise.articulate.com/share/OTCgkbqh1UlLpMBmKHHnQ5mctWFH45XK#/lessons/

Thank you,

Stephen Beck
sbeck@studyskills.net

Stephen Beck

Attached it another example. This page was fully loaded. It cleans up once I start scrolling. I am wondering if there is a way to reset it without my having it to start from scratch.. It seems like it is just reading too many edits or something.

Thank you,

Stephen Beck
sbeck@studyskills.net

Crystal Horn

Thanks for reporting back. I wasn't able to reproduce the scrambled text in my own course. Could you try re-making those blocks to see if that helps? If not, we can have a look at your course and find out what's happening. Reach out to my team here, and we'll let you know how to share a course with us.

Stephen Beck

I actually remade the whole course. It works better, but there are still a couple load problems. the text overlay scramble appears to occur only on the pages that is only where the first block is an image with text to the right (“Gelato FYIs" and and “The process”). It seems to want to load the text below before. You are welcome to have a look at the lessons. Everything I have done so far are test drafts.

Thanks!

~SB

Thank you,

Stephen Beck
sbeck@studyskills.net

Alyssa Gomez

Hi Stephen,

You mentioned that you remade the whole course. Did you create a new course that has a new Share link, or is this the most current share link? https://rise.articulate.com/share/OTCgkbqh1UlLpMBmKHHnQ5mctWFH45XK#/lessons/

Also, is Safari the only web browser where you're experiencing the load problems and text overlay scramble?

Stephen Beck

Yes it is only in safari. At some point it is hard to tell if it is Rise or if safari has been refreshed so many times as I edit the course. So I clear the cache fairly often to try to get a fresh look. Also- the issues now are minor. This all started with the weird black line which has not reappeared at all.

This link seems best bc there are three published versions. “6 days ago" has the black line. “3 days ago” has text sort of popping in all over the place. the one I just republished is much better, but still has minor load issues.

https://360.articulate.com/review/content/479b56a2-ba60-4937-b345-1ae8334e2be3/review

The one I remade is here. It only has a couple load problems/inconsistencies. Mostly (or only?) with the “Image & Text” blocks. Some load flat (no animation). some load perfectly. Some load but have garbled text until you begin to scroll, or until the load completes.

https://360.articulate.com/review/content/819bdb3f-cf26-447c-ba64-7c3b94a7e96c/review

Again, the glitches are minor enough at this point not to worry about for my sake. But if they are safari issues, it seems good for you to know.

Thank you,

Stephen Beck
sbeck@studyskills.net