I'm new to using Rise 360 courses in LearnDash. I'm using the Uncanny group of products including Uncanny Toolkit Pro and Tin Canny Reporting. I've had no issue getting the Rise 360 course into LearnDash. I'm using launch a new window and it looks great, but it's not sending complete status back to LearnDash. I've tried exporting the course as xAPI and SCORM, nothing works. How do you get the course to autocomplete when the learner is finished?
What am doing wrong here? Is Uncanny not the best group of tools to use with these products?
If you haven't already, enable the Exit Course button in Rise 360. Launch the course in LearnDash again, and use the Exit Course button to close the window. See if that makes a difference in completion communication.
Kim - I put this question in another post but then I saw this one, perhaps you can help my team.
After uploading our Rise course using the Uncanny Owl Tin Canny content block plug-in we couldn't get the course to work in LearnDash until our LearnDash administrator discovered if she changed the name of the "index.html" file to "story.html" it worked. (see image attached) In fact, when I previewed the course instead of executing the course it downloaded a "story.html" file which wasn't there. Any ideas?
I'm getting all of these problems too. I've raised a support ticket but they were unable to help. the progression works in scormcloud, but not on my learndash LMS. Any ideas for fixes?
I'm sorry you are having this issue! Since you tested your course in SCORM Cloud and everything is working as it should, that would suggest that the issue is with the LMS. Have you checked in with them to get their input on the issue?
7 Replies
Hi Kim!
While I don't have personal experience using LearnDash, there are a few things I can suggest:
Kim - I put this question in another post but then I saw this one, perhaps you can help my team.
After uploading our Rise course using the Uncanny Owl Tin Canny content block plug-in we couldn't get the course to work in LearnDash until our LearnDash administrator discovered if she changed the name of the "index.html" file to "story.html" it worked. (see image attached) In fact, when I previewed the course instead of executing the course it downloaded a "story.html" file which wasn't there. Any ideas?
Hi Bill! I replied to your thread here.
Hazel, Thank you. Submitted a ticket; case # 02715694
Hi Bill, that's great! You may want to edit your response because when you reply by email, your email signature shows your contact information.
I can see that case 02715694 is now being handled by Rowie! You should receive a response soon.
I'm getting all of these problems too. I've raised a support ticket but they were unable to help. the progression works in scormcloud, but not on my learndash LMS. Any ideas for fixes?
Hi Jane,
I'm sorry you are having this issue! Since you tested your course in SCORM Cloud and everything is working as it should, that would suggest that the issue is with the LMS. Have you checked in with them to get their input on the issue?
Thanks for reaching out!