Forum Discussion

MarioG-e33a1ab1's avatar
MarioG-e33a1ab1
Community Member
3 years ago

Its possible download documents with original names?

Good afternoon, I've a problem with downloads.

When I upload a pdf to "File Attachment Block" and then I download it, its name change.

For example, my pdf "Resumen Descubre la agilidad" change to a long name "BtZEmTR4wZiIZ-Pa-Resumen%20-%20Descubre%20la%20agilidad.pdf" 

Its possible download documents with original names?
Thank you!

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi Mario,

    Are you seeing this long file name when you download the PDF while in Edit mode, or when you are accessing the course as a student?

    • MarioG-e33a1ab1's avatar
      MarioG-e33a1ab1
      Community Member

      Thanks for help

      In our SCORM made by rise, the download show us this name:

      [image: image.png]

      Our original PDF's name is: "Resumen descubre la agilidad".

      Please, help us.

  • Hi Mario,

    We'd love to have a closer look at your course to see why this is happening. Please click here to open a case, and send us the following:

    1. A copy of your LMS output file
    2. The course Share link

    We'll test your course from our side and let you know what we find. 

    • CNavarro's avatar
      CNavarro
      Former Staff

      Hi Mario, thanks for sending in the file and link. I created a support case on your behalf. You should hear from our support engineers soon. 

      You posted the logins to https://qa.campusbcp.com/mod/scorm/view.php?id=4753 in a public forum. If you only want Articulate support to access your content, feel free to delete or edit your post here.