Forum Discussion
Its possible download documents with original names?
Good afternoon, I've a problem with downloads.
When I upload a pdf to "File Attachment Block" and then I download it, its name change.
For example, my pdf "Resumen Descubre la agilidad" change to a long name "BtZEmTR4wZiIZ-Pa-Resumen%20-%20Descubre%20la%20agilidad.pdf"
Its possible download documents with original names?
Thank you!
- KarlMullerCommunity Member
Hi Mario,
Are you seeing this long file name when you download the PDF while in Edit mode, or when you are accessing the course as a student?
- MarioG-e33a1ab1Community Member
Thanks for help
In our SCORM made by rise, the download show us this name:
[image: image.png]
Our original PDF's name is: "Resumen descubre la agilidad".
Please, help us.
Hi Mario,
We'd love to have a closer look at your course to see why this is happening. Please click here to open a case, and send us the following:
- A copy of your LMS output file
- The course Share link
We'll test your course from our side and let you know what we find.
- MarioG-e33a1ab1Community Member
Hi Alyssa,
1. The file is attached
"9iQLIvvL45j4Hasd_3yHtxocmsRTjumwU-Resumen - Conociendo Scrum"2. Link: https://qa.campusbcp.com/mod/scorm/view.php?id=4753
User: atypax
Password: atypaxPlease use this link and accesses, the problem occurs when we try to download the file from the Virtual Campus.
Please, help us.
Thanks!- CNavarroFormer Staff
Hi Mario, thanks for sending in the file and link. I created a support case on your behalf. You should hear from our support engineers soon.
You posted the logins to https://qa.campusbcp.com/mod/scorm/view.php?id=4753 in a public forum. If you only want Articulate support to access your content, feel free to delete or edit your post here.