Mobile Play button Storyline 360 block in Rise

Mar 12, 2020

I have a simple, single slide Storyline 360 block inserted into rise.

The Storyline block does not have any media in it (Video/Audio).

On mobile, the Storyline block appears with a play button which must be clicked before the block is initialised.

Why does this play button appear when the Storyline 360 content does not contain any media. I understand the need if there is media to get around the issue of autoplay media for mobile, but the play button is completely redundant in this case.

Is there a JavaScript API I can access in SL to get around this issue. I've been looking through the code, the best I could find was this.onStart(), but I don't think this is a public method.


41 Replies
Sam Hill

Hi Alyssa, thanks for the response. 

Are you able to let me know what the purpose of this button is. My Storyline file does not contain any media, and therefore shouldn't need this initial interaction from the user. It just feels like a redundant button?

Also, are your development team able to let us know if there is any way to get around this. Maybe there is a JavaScript method that we can run?


Crystal Horn

Hi Sam. On mobile phones, the Storyline block will expand to full screen for a better viewing experience once you click the play button. On tablets, if there is enough room on the screen, the Storyline block may not expand to full screen, but it will still use the play button.

I'm sorry I can't help with JavaScript execution in output files. If there is someone in the community who has successfully edited the Storyline assets in a Rise 360 output, feel free to share!

Jodi M. Sansone

Hi Crystal and Alyssa,

Just to be clear, the way I understand this thread is that there is no way to insert a storyline block in Rise without  the play button showing up in Mobile devices....and that would be phones or tablets.  I see you write that this is "expected" behavior.  Is that for every Storyline block type?  It's really a shame because seeing that black block show up in the middle of a beautiful course ruins the whole experience for me and makes me not want to use Rise.

Sam Hill

Hi Jodi, this appears to be the curent situation. Storyline blocks will always show the play button and black overlay on mobile/tablet. There is not anything you can do about this if inserting the SL files into Rise.

The only way it can be changed, but I'd advise against it as a solution is making a post publish/export edit to the Storyline files. This same edit would have to be made everytime the files are re-published and becomes a maintenance issue.

Sam Hill

No worries. No workaround for us. For a recent project, our client chose to live with it. I think the more you can get away with not using Storyline blocks in Rise the better, but there are still some significant holes in Rise's out of the box interactions that we still have to use Storyline to patch those for the time being.

SibaPrasad Padhi

Can we at least add a poster frame like feature to a Storyline block, so that that should show in every device. The black colour BG in mobile is destructive and do not have a clear functionality at user end. Also a instruction text block that shows on the screen also be a good option.

Raising Voices

I believe there was a change on desktop devices for the Storyline block, that I would argue is a bug.

In the recent past, Storyline blocks definitely did not show up as a grey box with a play button. I know because we went to a lot of trouble to create a button in Storyline to prevent the video from executing right away. Now, I have both the grey video and play button AND my Storyline play button, which makes my button redundant. 

I totally agree that the difference between the grey box and seeing the Storyline in the Rise course is like night and day. See attached. 

It also means that now we have to go back and REMOVE all those play buttons from ALL my Storyline files, which will be a pain. Plus, if you change this feature, then I'm back to having no Play button.

I would strongly suggest that this is a bug that should be fixed because the behavior has changed significantly. I suggest a setting for the Storyline block that toggles the Play button on or off and that the default be off.

I don't track the updates to Rise closely, but if this was an update, could someone please point me to the description in the release notes?

Alyssa Gomez

Hi there, I checked in on your case, and I see that Eric recently sent you an update. It looks like he didn't see a play button on the Storyline Block when testing your file in SCORM Cloud on a desktop computer. He found everything to be working as expected.

If you have any questions about what he shared with you, please let me know! 

Jonny Kowal

Hi, has there been any development in regards to the play button feature being turned off. It really does need to be gotten rid of so that the Rise course is seamless. So odd that it's there and means blocks will be no good for us, which therefore means neither will Rise. These little quirks are really starting to add up, making Articulate not the ideal solution for us. A pity but c'est la vie :-(

Danny Cole

Just adding my +1 to this conversation. I currently have a simple slider interaction block in my Rise course, but the big ugly black box and play button really do not provide any added value or functionality to Rise.  While it has been stated that this is "expected behaviour" I cannot find anything on WCAG that states the need for this. While it is a pain, its not enough to stop me adding basic SL interactions to my Rise courses, I would simply like the options mentioned above; to turn this feature off, and/or at least add a poster frame of the SL interaction rather than a big ugly black square. 

Chema Salinas

Hi there. I'd like to add to this as well if I could. I'm using a Storyline Block in Rise to act as an automatic completion when people press the final continue button. The Storyline block is after that continue button and it set to trigger completion. This works fine (great, actually) on desktop, although the block take a couple seconds to load before it will register completion.

However, on mobile, the completion block, which only consists of our organization's logo, comes up with the play button. Users then have to 'play' the block on mobile for the completion to trigger. I'm trying to figure out how to make the Storyline block automatically play in Rise without users having to play the block to register completion.

The purposes here being to increase our completion rates by preventing users from closing the lesson window at the conclusion section without clicking the "Exit" button, which we've found people often miss, opting instead to close the window under the impression that their completion is registered. There are clear instructions to do so, but we also know how good users are at following directions. 

Any advice, direction or suggestions about doing this would be greatly appreciated. Thanks!