PP Video added to Rise course will not play when published to SCORM
Apr 15, 2020
A vendor created a course for us in Rise, and then transferred "ownership" to us. All videos in the course play fine in Rise Preview and in 360 Review. I have published this course to SCORM 2004, 4th ed, and loaded it into our LMS. There are a number of videos embedded in the course. All but one of them will play. The one that does not play gives the following error for all users: "The media could not be loaded, either because the server or network failed or because the format is not supported." The format for the video is MP4. In researching this, I came across discussions about long video file names, but the file name itself is not long at all. And even shortening it, it still will not play. I can duplicate the behavior of this specific video not playing in ScormCloud, as well.
The only apparent difference between this video and the others is that it looks like it may be a narrated PowerPoint presentation, that was then exported as an MP4 video.
I will be reaching out to the vendor, but was wondering if anyone has anyone else has experienced an issue with PowerPoint created videos not playing in Rise (or SL) courses.
8 Replies
Hi Kathy!
As you mentioned, we've seen this issue pop up a time or two in the past. We'd love to have a closer look at the video file, if you don't mind sharing it with us.
If that works for you, you can send it to our team privately by opening a case.
Submitted. Thank you.
It is possible we are running into the same issue with videos that are created in Rise. Has there been any resolution on this?
Hi Denise! I'm sorry to hear that you're also encountering this issue. We'd like to take a look at your files so we can better understand what's happening. Would you mind uploading your files privately using this form? Our customer support engineers will troubleshoot your video files and work with you directly on this issue.
Hello Lea! Thanks for reaching out. We actually already have a ticket in with your support team, so someone is looking into this for us. I just saw this post and was curious because it looked like a similar issue. I'm testing whether the problem stems from the options selected when the PowerPoint file is exported to video. Selecting the Standard option (rather than the HD options) seems to have resolved the issue, but we are still testing. I'll share an update here once I can :)
Hi Denise, thank you for letting us know you've opened a support case for this issue. I can see that you're working with Shiela on this case. You're in good hands!
Hi, I am encountering a similar issue. I had embedded the Articulate Rise course from SCORM 2004, 2nd edition into the Graphy LMS.
I had embedded storyline videos into Rise. In preview, Rise and Review 360 show the videos with thumbnail and working when the user clicks on the video which is what I ideally want.
But, when I import it into Graphy LMS, and I scroll down, following problems occur:
1. None of the videos show the video thumbnail
2. Some videos are autoplaying and some are playing when clicked.
Could you help me with this?
Hi Super Us! I'm sorry you're having trouble with the playback of your Rise course when imported in Graphy LMS. It looks like you opened a support case for this issue. Our customer support engineer, Lianne, is handling this support case. You're in good hands!