We love the ability to embed the Storyline files into Rise courses, but we have found that when Mac users access the Rise files, that it takes a long time for the Storyline file to load and display for the user. So much time that people are thinking it's broken. We are not seeing this with PC users for the same course.
Hmm, that's odd. I'm a Mac user myself, and I haven't seen any sluggishness or slow loading with Storyline blocks. Do you know if your learners are using one of these Mac browsers to view the course? If so, which one(s)?
I am noticing a slow load on my iPhone and iPad pro when a Storyline block is encountered. I am about to try to optimise the SL interaction to see if that has any effect.
Thanks, Martin! Feel free to update us with your strategy and findings. And we're always happy to have a closer look at degraded performance. You can reach my team here to share privately.
I am noticing the same problem on my desktop. When I launch the course in RISE, the storyline file which I embed in RISE as one of my slides is not loading, it takes a lot of time to show the content. As a result, there is a possibility that the learner may think that there is no content in the slide to display. How to solve this problem?
Storyline blocks shouldn't take a long time to load, so I'm glad you reached out to us. We'd be happy to take a closer look at what's going on. Would you be willing to send us the course Share link by clicking here?
Hi Alyssa, it happens occasionally on the Preview. I think it is linked to the media. I have a landing/instruction page that works fine (i can open the help lightbox etc.) but when I try to start the course, i.e. go to the first slide with video content, it hangs with three cycling dots. This is on Chrome. I have tested it successfully on Explorer.
Hi, I was wondering if there was any outcome from this issue. I have a Rise course using Storyline blocks and am experiencing the same issue.
I launched the course after testing which worked fine. I then got reports that Users could not get passed a certain block. I couldn't see what the problem was so relaunched the course, which worked fine. This morning a User cannot get passed a different Storyline block.
Hi Francesca, there are many factors that could affect the time it takes to load your content. We'd be happy to look into your course to see what's going on. Please share your Storyline file using this form, and our support engineers will help troubleshoot your issue!
19 Replies
Hi Sandra!
Hmm, that's odd. I'm a Mac user myself, and I haven't seen any sluggishness or slow loading with Storyline blocks. Do you know if your learners are using one of these Mac browsers to view the course? If so, which one(s)?
I am noticing a slow load on my iPhone and iPad pro when a Storyline block is encountered. I am about to try to optimise the SL interaction to see if that has any effect.
Thanks, Martin! Feel free to update us with your strategy and findings. And we're always happy to have a closer look at degraded performance. You can reach my team here to share privately.
I am noticing the same problem on my desktop. When I launch the course in RISE, the storyline file which I embed in RISE as one of my slides is not loading, it takes a lot of time to show the content. As a result, there is a possibility that the learner may think that there is no content in the slide to display. How to solve this problem?
Hello, Ashokan!
Storyline blocks shouldn't take a long time to load, so I'm glad you reached out to us. We'd be happy to take a closer look at what's going on. Would you be willing to send us the course Share link by clicking here?
Was there any resolution to this issue? We seem to be experiencing the same thing.
Hi Annie!
Are you finding that your Storyline blocks are loading slowly inside a Rise 360 course? If so, tell me more about your experience:
I'm having the same issue as well.
Hi there, Amanda. We're happy to help. I'd like to get some more details from you:
You can reply here in the discussion, or privately by opening a case with my team.
Thanks Crystal. I just opened a case. Looking forward to hearing from the team soon!
I'm running into the same issue. Three dots cycling, instead of the course. It seems to be with the media elements of the course?
Hello, Roni. It sounds like a Storyline Block isn't loading correctly in your Rise 360 course.
Does this only happen after you've published the course, or do you also see the problem when you preview the course in Rise 360?
Also, is this affecting all Storyline Blocks in your course, or just the one in particular?
Hi Alyssa, it happens occasionally on the Preview. I think it is linked to the media. I have a landing/instruction page that works fine (i can open the help lightbox etc.) but when I try to start the course, i.e. go to the first slide with video content, it hangs with three cycling dots. This is on Chrome. I have tested it successfully on Explorer.
Hi Roni! Would you mind if we had a closer look at your Rise 360 course?
If that works for you, please send us the Share link by opening a case here. We'll let you know what we find when we test it from our side!
Thank you, I've raised the case
Hi, I was wondering if there was any outcome from this issue. I have a Rise course using Storyline blocks and am experiencing the same issue.
I launched the course after testing which worked fine. I then got reports that Users could not get passed a certain block. I couldn't see what the problem was so relaunched the course, which worked fine. This morning a User cannot get passed a different Storyline block.
Hi Chris,
Did you notice if the issue happens to specific browsers or devices?
Is the course in a Web server or LMS?
We would love to take a close look; feel free to open a case here.
What is the solution for a Storyline block taking up to 2 minutes to load?
Hi Francesca, there are many factors that could affect the time it takes to load your content. We'd be happy to look into your course to see what's going on. Please share your Storyline file using this form, and our support engineers will help troubleshoot your issue!