Rise Course Opening Blank Screen in Chrome


We have our Rise courses uploaded as SCORM packages in our LMS, Blackboard, and have been getting recent reports of students using Chrome (both on Macs & PCs) suddenly only getting a blank new window when they open one of the courses.  When we send them a direct link to the material, it works for them.  We have hundreds of students that don't seem to be having issues, and those of us in the office aren't having the issue either to replicate.  We've confirmed their Chrome is current, flash enabled, pop-ups enabled, etc.  I couldn't find any recent posts about this, but does anyone have any insight?


1 Reply
Allison LaMotte

Hi Kelly-Anne,

I'm sorry that some of your learners are experiencing this issue. Our team is aware of this happening with some Rise courses when they are exported for LMS. The quickest way to resolve this issue is to get your course to our support team. You can submit a case here.

In the meantime, if you have any other questions please don't hesitate to reach out.