Rise Course Opening Blank Screen in Chrome

Hi Kelly-Anne,

I'm sorry that some of your learners are experiencing this issue. Our team is aware of this happening with some Rise courses when they are exported for LMS. The quickest way to resolve this issue is to get your course to our support team. You can submit a case here.

In the meantime, if you have any other questions please don't hesitate to reach out.

August 2020, we are experiencing this too. So. many. students having this issue. Sometimes it is mitigated through clearing cache or opening in Incognito mode, but not always. Very annoying - so. many. emails.

Hi there, so sorry you're running into this issue!

Please tell me more about the course that is giving you trouble. Did you recently update it and import a new version of the same course? 

Is this happening with one course in particular or any Rise 360 course in your LMS?

Hi Alyssa - Yes, we had updated the course because there was an issue with some versions of Chrome not tracking student progress, so we had to create a new version of the course that does not have restricted navigation on it. This version is accessed via a different link from the other version.  (I kept and hid the old version of the SCORM file so there would still be a record in the grade center for students who had already completed it). Is there a reason why a new version of the course would create these sporadic problems, if that's the only version that a student has accessed?

This is the only Rise course in our LMS currently. 

Thanks for those details, IDEA Team. It sounds like you created a new course in your LMS rather than overwriting the existing one, is that right?

If so, I wouldn't expect learners to hit a blank page when accessing the new course. 

• When learners report this issue to you, do they indicate what web browser they are using? Have you noticed any trends?
• Have you run into a blank page in your own testing?

Hi! We are also sporadically experiencing this issue with one of my courses. This course was accessed by the same URL by everyone...pop up blocker is not enabled, they are all using Chrome. I personally cannot duplicate the issue and some of the learners had accessed it previously. I have made no changes and had them clear their cache. I don't know what else to try. Any ideas?

Hi Patricia! You mentioned everyone accessed the course by the same URL. Does that mean your course is hosted on a web server? 

We've experienced this ourselves with the 500+ Chromebooks we use for training. We had a tech troubleshoot after we read multiple posts about this issue in these forums (and other ones), and they rolled Chrome back to v84. It worked for us.

If you're able to do this, try that as a test, and if it works, let us know.

We are experiencing this also. Some folks have been able to view the course, others get a blank window. All have used Chrome (could be on different versions of Chrome possibly). Any new ideas on this one?

Hi Jennifer! Did you ever replace or update the course in your LMS? If so, that could be the cause of the blank screen some learners are seeing.

You may also want to ask those learners who see the blank screen to clear their browser cache in Chrome or try opening the course in an incognito window.