RISE course won't load in LMS
Nov 23, 2022
We have recently (last 6 weeks or so) started having a problem where the RISE portions of courses in our LMS won't load for some users. They can click on it but then they just get a white screen. We have had reports of this on both Mac and PC, although sometimes if they connect to a different network or use a colleague's device it will work. All the other components of the courses built directly in the LMS work and our provider says they have not made any updates that would affect this. The RISE files were exported in Tin Can, so we are wondering if certain devices have settings or antiviral/firewall software that blocks it for some reason. We haven't been able to replicate the results internally, so we're not quite sure where to start with troubleshooting. Anyone else have this problem or a possible solution to suggest?
1 Reply
Hi there. We use two different LMS systems at work. Both of those systems play very nice with Rise courses as either by uploading the URL directly into your LMS or as a SCORM 1.2 package. They have had mixed results with TinCan uploads.
You may want to ask your provider if they support SCORM 1.2 and/or URL workflow and give it a shot.
i personally am moving toward the direct URL LMS route as it allows our courses to always be up-to-date.
Hope that helps a little!