Just like last week, this afternoon RISE keeps give me an error time out or error something went wrong, and then not loading. Challenging as on a deadline. I subscribe to the updates and it says it is all fine, but it has been up and down this afternoon.
Hoping a staff member will see this and pass on message? What is the easiest way to let them know of issues, without creating a support ticket for them? Thanks
Thanks Renz, it is good this morning. I did check the status page, but because two other people I knew were having issues, I just thought not enough people had reported it. Thanks for the information about creating a case, seems a shame to have to submit a ticket, would be nice if your status site had a way for customers to just send a quick check when it goes down, and turnaround time may be quicker. Just a thought :)
Glad it is working today though! Cheers and have a good day T
2 Replies
Hi Teresa! Sorry to hear you're having trouble. There haven't been any other reported instances of downtime and Rise is working properly on our end.
I see you've already subscribed to https://www.articulatestatus.com/, which is a great way to keep track of service interruptions.
The fastest way to get help is to open a case with us.
If you're having trouble connecting to us, I would suggest the following:
- Check that you're using the latest version of your browser
- Clear your browser cache. Please try clearing your browsing data? Here's how to do it for your browser
Google Chrome
Firefox
Safari
Microsoft Edge
- Restart your device, computer, and network
- Use Incognito / Safe mode to temporarily disable any browser add-ons
Hope that helps! If you still have trouble, please open up a case with us, so we can get you some help faster.
Thanks Renz, it is good this morning. I did check the status page, but because two other people I knew were having issues, I just thought not enough people had reported it. Thanks for the information about creating a case, seems a shame to have to submit a ticket, would be nice if your status site had a way for customers to just send a quick check when it goes down, and turnaround time may be quicker. Just a thought :)
Glad it is working today though!
Cheers and have a good day
T