SCORM Package Error


First - let me say  we've submitted an Articulate case (#01944326) and a support ticket for our LMS (SilkRoad). Posting here with hopes another user (or two) encountered this issue and has a quick fix.

We haven't had problems loading Rise 360 into our LMS until last week - and it's just one module that's giving us an issue. We've published this module in multiple SCORM & export settings - with the same result: SCORM Importer Package Error. It reads, "SCORM package isn't a valid zip file. Unable to extract files." Our LMS Admin also tried publishing it in AICC, but it wouldn't run.

This Rise 360 module has a Storyline block, but we've been able to publish them in the past too. We did try removing the block and republishing, but that didn't work either. The course works beautifully in in Web format. It's the LMS or LMS files that are problematic.

Appreciate any advice or trouble-shooting questions you can offer to support our LMS administrator!

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