I have been working on creating courses in Rise. For two weeks, everything was going fine. This week, however, videos won't upload. No matter what computer or internet I try, videos won't upload to the video multimedia block. I have reset my modem and router at work and at home, and reset both of my computers, but still no go. Both computers are new, one is a Mac less than 2 years old, and the other is a PC laptop that I purchased 3 weeks ago.
I am having the same problem. I have created many Rise courses that include the Multimedia block with videos, but now they are just not uploading. What is going on?
I am also having the exact same problem, and urgently need it resolved so I can upload revised videos (which I managed to upload no problem beginning of last week) before a course goes live. I've submitted a ticket.
I'm having the same difficulty with latest update to RISE. Prior version worked much better. Is there a reason or anticipated work around for this? I didn't see any updated info. of solution.
I will say after multiple attempts and after considerable time allowing for the upload processing, it usually will complete. Just not in the 90 sec worst case scenario that it used to do.
Hi there, Laurie. Sorry to hear you're having trouble uploading videos to Rise 360. A video shouldn't take more than 90 seconds or so to fully upload, so I'm glad you reached out.
What web browser are you using to author your Rise 360 course? Does this problem happen with any video file you upload?
I wanted to provide an update that Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
Hello - I am having this same problem today uploading a video. Is there a size limit? This is a one video webinar so thinking that might the issue. Thanks!
Hi there, Jill. While you can add virtually any media type, there's a 5 GB limit for each media file that you upload to a Rise 360 course.
It might be helpful for us to get some details about your video. Will you share more with us here privately (length, file format)? You can even attach a copy of your video for us to test. Thanks!
*edited to make a correction about file size limit
It's a year later and I see this thread and am having the same problem. I was able to upload videos without issue as recently as yesterday. Today is another story. The "processing video" keeps spinning and it's now been over ten minutes since the latest of several attempts. Super frustrating.
I am sorry you are experiencing this issue. Did you notice if the issue happens to specific videos or does it happen to all videos?
I recommend trying the following troubleshooting steps: 1. Try using a different browser such as Google Chrome. 2. Make sure the browser is fully updated. 3. Clear the browser's cache. 4. Restart the computer.
Hi there, Robert. We had a brief incident earlier today that caused problems with video uploads. We're resolved now. Let us know by clicking here if you're still having issues!
Hello. I am having trouble uploading a video, too. It always ends up as error. Hope you can help me. I have to finish the content creation to meet the deadline. Thanks!
Hi Crystal, the thing is I can't even attach the video to submit a case. It just gives me the same error. :( The file is just 34.7 mb, though. I already tried the steps you suggested but to no avail.
Hi Ayra, sorry to hear you're still having trouble uploading your video. It may be a network issue if you're still unable to upload your file using the link that Crystal provided. Please follow the steps in this article and let us know if it helps!
Hello, I am having trouble uploading video too....It says its uploading, but the video does not appear. The files are 1-3 GB - so they are not too big. thanks for your reply...
48 Replies
Hey Heather! So sorry you're having trouble uploading videos to your Rise 360 course.
My teammate, Renson, requested a copy of your video file so he can test the upload on our side. You can send that video directly to him here.
Let me know if you have any trouble sending your video our way!
I am having the same problem. I have created many Rise courses that include the Multimedia block with videos, but now they are just not uploading. What is going on?
I am also having the exact same problem, and urgently need it resolved so I can upload revised videos (which I managed to upload no problem beginning of last week) before a course goes live. I've submitted a ticket.
Hi Monica, so sorry for the trouble!
I see you're working with Robert -- were you able to upload the videos successfully?
I'm having the same difficulty with latest update to RISE. Prior version worked much better. Is there a reason or anticipated work around for this? I didn't see any updated info. of solution.
I will say after multiple attempts and after considerable time allowing for the upload processing, it usually will complete. Just not in the 90 sec worst case scenario that it used to do.
Hi there, Laurie. Sorry to hear you're having trouble uploading videos to Rise 360. A video shouldn't take more than 90 seconds or so to fully upload, so I'm glad you reached out.
What web browser are you using to author your Rise 360 course? Does this problem happen with any video file you upload?
Same issue here on uploading video to Rise. I keep getting the error message "There was an issue uploading. Please try again."
Same here. Same videos as last week won't upload anymore. There is an issue, but it's not clear what the issue is.
Hi Jeff and Consortium,
I am sorry that you are experiencing this snag. Does this seem to happen for any video you try to upload or just specific ones?
I am opening up Support Cases for you both so we can continue to investigate this issue. Please be on the lookout for emails from Articulate Support!
I've been having issues also with photos not uploading as of about 1 PM MT.
I've tried multiple browsers, computers and different logins.
Opening a Support Ticket.
Hi there, CC Learning Team.
I wanted to provide an update that Amazon Web Services (AWS) is seeing some intermittent problems which may be contributing to some users unable to upload images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:
https://status.aws.amazon.com/
We will update you once we have more information!
Getting error with any video. Also getting it with images.
Hello - I am having this same problem today uploading a video. Is there a size limit? This is a one video webinar so thinking that might the issue. Thanks!
Hi there, Jill. While you can add virtually any media type, there's a 5 GB limit for each media file that you upload to a Rise 360 course.
It might be helpful for us to get some details about your video. Will you share more with us here privately (length, file format)? You can even attach a copy of your video for us to test. Thanks!
*edited to make a correction about file size limit
It's a year later and I see this thread and am having the same problem. I was able to upload videos without issue as recently as yesterday. Today is another story. The "processing video" keeps spinning and it's now been over ten minutes since the latest of several attempts. Super frustrating.
Hi Ronda,
I am sorry you are experiencing this issue. Did you notice if the issue happens to specific videos or does it happen to all videos?
I recommend trying the following troubleshooting steps:
1. Try using a different browser such as Google Chrome.
2. Make sure the browser is fully updated.
3. Clear the browser's cache.
4. Restart the computer.
Now same for me. Up to now it was perfect. Now i upload Video and it says "processig" forever.
Cleared Cache, made Reboot, tried other videos that worked before...
Amazon says thet all services are ok.
What can i do?
Thanks in advance
Best regards
Robert
EDIT:
Now it works again. Just good to know that probably this "might" happen sometimes?!
I just wondered because it was for the first time an before that happened it worked 100%.
Hope this will not occur too often.
Hi there, Robert. We had a brief incident earlier today that caused problems with video uploads. We're resolved now. Let us know by clicking here if you're still having issues!
Hi Crystal,
thanks for the response. As I sad, it worked flawlessly in the past. So i was very suprised :)
Good to know that problem is solved. As I mentioned before, it works perfect again.
Keep up the good work... and support.
Cheers
Rob
Hello. I am having trouble uploading a video, too. It always ends up as error. Hope you can help me. I have to finish the content creation to meet the deadline. Thanks!
Hello, Ayra! If you can privately share the video with us by clicking here, we'll get you some fast help!
If not, I would try these steps:
Let me know how you make out!
Hi Crystal, the thing is I can't even attach the video to submit a case. It just gives me the same error. :( The file is just 34.7 mb, though. I already tried the steps you suggested but to no avail.
Hi Ayra, sorry to hear you're still having trouble uploading your video. It may be a network issue if you're still unable to upload your file using the link that Crystal provided. Please follow the steps in this article and let us know if it helps!
Hello, I am having trouble uploading video too....It says its uploading, but the video does not appear. The files are 1-3 GB - so they are not too big. thanks for your reply...