It seems that because I redraw the "?" in the bottom - right corner, the page scrolls down and then the user misses the main text. Deleting the "?" from the layer and the over-scrolling doesn't happen. However I need to redraw it, as I don't want users to be able to click the base layer.
Not sure what to do other than moving "?" to top right corner.
That's curious... needing to design to take into account auto-scrolling in Rise. Maybe Rise needs tweaking, so the scrolling isn't so extreme, as it is possible for the whole storyline box to fit on the screen.
I'll submit a report. It would be good if Rise didn't over-scroll. Otherwise we can't ever design a slide with new information in the upper and lower part of the slide at the same time.
I didn't see a support case for you yet so I'll open one on your behalf, as you're right, we'd want to take a better look at your course to figure out what's going on!
We've tried to recreate this issue on our end, but so far we haven't had any luck. Would you be willing to share the Storyline 360 file with us so we can test it on our side?
If that works for you, you can send the .story file to us privately by clicking here.
Hi Alyssa, I'm having the same problem. Using the "Interactive" option, I added some Storyline interactions into a Rise course and whenever I go into the lesson it starts scrolling around automatically.
Looks like you're working with Johnrey already in a support case! You're in good hands! The team will investigate further and get back to you via email.
Hi Philip, sorry to hear you're also seeing this issue! It looks like they're looking into this as a possible bug. What browser are you using to view your course when this issue happens? If you are willing to share your course, it would also help. You can share it privately using this link. Thanks!
Hi Lea, thanks for your message. My support case number is 02900879. I shared the Storyline course as well as the link to the Rise 360 course. The issue occurs with all browsers I have tested with: Chrome, Edge, Firefox. Thank you
Hi Bodgan, would you be able to share your .story file(s) with us privately by clicking here? One of our technical support engineers will be happy to assist you with your concern.
Any update on this issue please? I wasn't getting it previously but my colleague who was testing my storyline block in a rise module was. Today when i'm testing the module it's scrolling up with each interactivity built into the block for me as well. My course is running in chrome.
It would be really helpful if there are any fixes to these issues that they were actually updated here by the Articulate team. If there have been any resolutions to this I can't see that in the chat. It all seems a bit cloak and dagger and not the helpful open and supportive forum it is supposed to be.
I would agree with that. This is a recurring issue for a lot of people, and it would be great to have it resolved. By the way, this issue doesn't happen if you use Firefox as a browser, which isn't that helpful as most people have now moved away from using Firefox.
Yes, I'm having the same issue with the scroll bar moving up too high each time content is selected. Really hoping someone posts a fix or upates Rise as it's not a small issue, especially for an expensive product. It really affects the user experience and makes courses look glitchy. It would be the main reason I didn't subscribe.
Normally changing browser would be my first port of call with something like this. My organisation however, controls the default browser used when opening any links and therefore I have no control over this. I have banged my head off this wall before. Another browser causes issues with something else. Bottom line here an expensive product like this should just work.
Nora Jones I completely agree that this is no small issue and it will impact the end user experience and also be detrimental and any piece of learning content.
The fact this has been a re-occurring issue for more than 2 years doesn't fill me with the greatest of confidence that this has been adequately investigated. My only hope is to SCORM my module and upload to my LMS test site. Fingers crossed the SCORMing may negate this issue. Nora Jones I will let you know the outcome of this testing.
Hey everyone. I just uploaded my SCORM package to a test LMS environment and am experiencing the same auto-scroll. It's pretty significant and really annoying since we're trying to simulate a software interface and there are so many interactions.
Any update, or work-arounds? Would turning the block entrance animations to off help?
Any solutions to the auto-scrolling issue? I have the same issue with Storyline blocks in Rise. It would be nice if we get a solution as this is distracting to the learner.
28 Replies
I have done some testing.
It seems that because I redraw the "?" in the bottom - right corner, the page scrolls down and then the user misses the main text. Deleting the "?" from the layer and the over-scrolling doesn't happen. However I need to redraw it, as I don't want users to be able to click the base layer.
Not sure what to do other than moving "?" to top right corner.
That's curious... needing to design to take into account auto-scrolling in Rise. Maybe Rise needs tweaking, so the scrolling isn't so extreme, as it is possible for the whole storyline box to fit on the screen.
Hmm
I'll submit a report. It would be good if Rise didn't over-scroll. Otherwise we can't ever design a slide with new information in the upper and lower part of the slide at the same time.
Hi Paul,
I didn't see a support case for you yet so I'll open one on your behalf, as you're right, we'd want to take a better look at your course to figure out what's going on!
Keep your eyes out for an email from Support@articulate.com!
Thanks! It's on my 'to do' list.
No worries, Paul. I started it for you and it looks like you and Renato have been in touch.
Has this been resolved? I'm having the same issue. See the attached video.
Hi Tonya!
We've tried to recreate this issue on our end, but so far we haven't had any luck. Would you be willing to share the Storyline 360 file with us so we can test it on our side?
If that works for you, you can send the .story file to us privately by clicking here.
Hi Alyssa, I'm having the same problem. Using the "Interactive" option, I added some Storyline interactions into a Rise course and whenever I go into the lesson it starts scrolling around automatically.
Hi Daniel!
Looks like you're working with Johnrey already in a support case! You're in good hands! The team will investigate further and get back to you via email.
Hi everyone, I noticed the same issue. I will submit a support case when I get a moment. How was it solved for the other users?
Hi Philip, sorry to hear you're also seeing this issue! It looks like they're looking into this as a possible bug. What browser are you using to view your course when this issue happens? If you are willing to share your course, it would also help. You can share it privately using this link. Thanks!
Hi Lea, thanks for your message. My support case number is 02900879. I shared the Storyline course as well as the link to the Rise 360 course. The issue occurs with all browsers I have tested with: Chrome, Edge, Firefox. Thank you
Hi everyone, I am experiencing the same issue myself. I opened a case and added the video I have attached here.
case #: 02979582
Hi Sam! I see that Gren, one of our technical support engineers is working on your case. She will reply to you once she gets in.
Hi
I noticed the same bug with my storyline blocks in Chrome and Edge. Has this problem been resolved yet?
Hi Bodgan, would you be able to share your .story file(s) with us privately by clicking here? One of our technical support engineers will be happy to assist you with your concern.
Hi Hazel, thanks for your message. My support case number is 03000749. I shared the link to my Rise 360 course. Thank you.
Any update on this issue please? I wasn't getting it previously but my colleague who was testing my storyline block in a rise module was. Today when i'm testing the module it's scrolling up with each interactivity built into the block for me as well. My course is running in chrome.
It would be really helpful if there are any fixes to these issues that they were actually updated here by the Articulate team. If there have been any resolutions to this I can't see that in the chat. It all seems a bit cloak and dagger and not the helpful open and supportive forum it is supposed to be.
I would agree with that. This is a recurring issue for a lot of people, and it would be great to have it resolved. By the way, this issue doesn't happen if you use Firefox as a browser, which isn't that helpful as most people have now moved away from using Firefox.
Yes, I'm having the same issue with the scroll bar moving up too high each time content is selected. Really hoping someone posts a fix or upates Rise as it's not a small issue, especially for an expensive product. It really affects the user experience and makes courses look glitchy. It would be the main reason I didn't subscribe.
Normally changing browser would be my first port of call with something like this. My organisation however, controls the default browser used when opening any links and therefore I have no control over this. I have banged my head off this wall before. Another browser causes issues with something else. Bottom line here an expensive product like this should just work.
Nora Jones I completely agree that this is no small issue and it will impact the end user experience and also be detrimental and any piece of learning content.
The fact this has been a re-occurring issue for more than 2 years doesn't fill me with the greatest of confidence that this has been adequately investigated. My only hope is to SCORM my module and upload to my LMS test site. Fingers crossed the SCORMing may negate this issue. Nora Jones I will let you know the outcome of this testing.
Hey everyone. I just uploaded my SCORM package to a test LMS environment and am experiencing the same auto-scroll. It's pretty significant and really annoying since we're trying to simulate a software interface and there are so many interactions.
Any update, or work-arounds? Would turning the block entrance animations to off help?
Update: turning the block entrance animations off did not help.
Any solutions to the auto-scrolling issue? I have the same issue with Storyline blocks in Rise. It would be nice if we get a solution as this is distracting to the learner.