Forum Discussion
Unwanted scrolling of Storyline box in Rise
Hi
When the user clicks on the Storyline block in Rise that is not fully visible, the block auto scrolls. So much so that the new layer is not visible.
I'm wondering if anyone else is experiencing this and whether there is a way of structuring my SL content in Rise so this doesn't happen.
See the attached short video.
At the moment I'm putting up with this and not trying to find workarounds, as I have lots of content to deliver!
I have done some testing.
It seems that because I redraw the "?" in the bottom - right corner, the page scrolls down and then the user misses the main text. Deleting the "?" from the layer and the over-scrolling doesn't happen. However I need to redraw it, as I don't want users to be able to click the base layer.
Not sure what to do other than moving "?" to top right corner.
That's curious... needing to design to take into account auto-scrolling in Rise. Maybe Rise needs tweaking, so the scrolling isn't so extreme, as it is possible for the whole storyline box to fit on the screen.
Hmm
I'll submit a report. It would be good if Rise didn't over-scroll. Otherwise we can't ever design a slide with new information in the upper and lower part of the slide at the same time.
Hi Paul,
I didn't see a support case for you yet so I'll open one on your behalf, as you're right, we'd want to take a better look at your course to figure out what's going on!
Keep your eyes out for an email from Support@articulate.com!
Thanks! It's on my 'to do' list.
No worries, Paul. I started it for you and it looks like you and Renato have been in touch.
Has this been resolved? I'm having the same issue. See the attached video.
Hi Tonya!
We've tried to recreate this issue on our end, but so far we haven't had any luck. Would you be willing to share the Storyline 360 file with us so we can test it on our side?
If that works for you, you can send the .story file to us privately by clicking here.
Hi Alyssa, I'm having the same problem. Using the "Interactive" option, I added some Storyline interactions into a Rise course and whenever I go into the lesson it starts scrolling around automatically.
Hi Daniel!
Looks like you're working with Johnrey already in a support case! You're in good hands! The team will investigate further and get back to you via email.
Hi everyone, I noticed the same issue. I will submit a support case when I get a moment. How was it solved for the other users?
Hi Philip, sorry to hear you're also seeing this issue! It looks like they're looking into this as a possible bug. What browser are you using to view your course when this issue happens? If you are willing to share your course, it would also help. You can share it privately using this link. Thanks!
Hi Lea, thanks for your message. My support case number is 02900879. I shared the Storyline course as well as the link to the Rise 360 course. The issue occurs with all browsers I have tested with: Chrome, Edge, Firefox. Thank you
Hi everyone, I am experiencing the same issue myself. I opened a case and added the video I have attached here.
case #: 02979582
Hi Sam! I see that Gren, one of our technical support engineers is working on your case. She will reply to you once she gets in.
Hi
I noticed the same bug with my storyline blocks in Chrome and Edge. Has this problem been resolved yet?
Hi Bodgan, would you be able to share your .story file(s) with us privately by clicking here? One of our technical support engineers will be happy to assist you with your concern.
Hi Hazel, thanks for your message. My support case number is 03000749. I shared the link to my Rise 360 course. Thank you.
Any update on this issue please? I wasn't getting it previously but my colleague who was testing my storyline block in a rise module was. Today when i'm testing the module it's scrolling up with each interactivity built into the block for me as well. My course is running in chrome.
