I have a course with a number of videos in it and I've noticed that the audio is out of sync with the video. I've checked the original files and they are all fine so I'm assuming something has happened during the upload process - has anyone come across this before and do you have any suggestions to stop this from happening?
Hi there, Harri. Is this happening with all of your video blocks? If it's just happening with a few, can you try removing and adding the video block again using another browser? That will help us determine if there is something in the browser that is interfering with the media upload.
Let us know how you make out. You can also troubleshoot with my team, one-on-one, by clicking here!
Just to wrap this one up - tech could replicate the issue but couldn't explain why but converting the mp4 files into other mp4 files and reuploading seems to have resolved the issue
I am having this same problem, but reuploading the files has not helped. I am building in Chrome - are there any known issues? I have inserted videos in a couple of other courses last week with no problem. But this one full of videos is having trouble with every video
The answer tech told me was that the audio hadn't been recorded properly in the video (although there would be no way of you knowing that)
I literally took the problem MP4 files, put them into Handbrake (open source video converter) and re-produced them as a different MP4 file and the issue was resolved.
Hope this helps
PS I was using Chrome and had a number of videos that worked as expected then some that didn't
Hi, Helen. If Harri's tips don't help, please reach out to us by clicking here. With your permission, we'll have a look at your files and see what we can do!
I managed to get them to work by exporting, sending to my mac, re-exporting from iMovie, and transferring them back across to the PC. Not the best solution but I got it done in the deadline, phew!
12 Replies
Hi there, Harri. Is this happening with all of your video blocks? If it's just happening with a few, can you try removing and adding the video block again using another browser? That will help us determine if there is something in the browser that is interfering with the media upload.
Let us know how you make out. You can also troubleshoot with my team, one-on-one, by clicking here!
Hi Crystal
It's all of the videos - I've submitted a support case: case number 02328210
Hopefully someone can figure out why this has happened and how to fix it
Thanks
Harri
Just to wrap this one up - tech could replicate the issue but couldn't explain why but converting the mp4 files into other mp4 files and reuploading seems to have resolved the issue
Hi Harri!
I'm happy to hear you were able to find the solution with help from our Support Team. Thanks for the update!
I am having this same problem, but reuploading the files has not helped. I am building in Chrome - are there any known issues? I have inserted videos in a couple of other courses last week with no problem. But this one full of videos is having trouble with every video
Hi Helen
The answer tech told me was that the audio hadn't been recorded properly in the video (although there would be no way of you knowing that)
I literally took the problem MP4 files, put them into Handbrake (open source video converter) and re-produced them as a different MP4 file and the issue was resolved.
Hope this helps
PS I was using Chrome and had a number of videos that worked as expected then some that didn't
Hi, Helen. If Harri's tips don't help, please reach out to us by clicking here. With your permission, we'll have a look at your files and see what we can do!
Hi Harri and Crystal,
I managed to get them to work by exporting, sending to my mac, re-exporting from iMovie, and transferring them back across to the PC. Not the best solution but I got it done in the deadline, phew!
Thank you!
Had same issue if you trim (just a little at end of video) and resave the video the problem was solved
That's a great tip, Robyn! Thanks for sharing how you solved it!
After trying all suggestions here and it still not working, I found that adding backgroung music to the video resolved the issue for me.
Glad to hear you found a solution. Thanks for sharing it here!