Video file sizes changing

Hey Ros,

Thanks for reaching out and sharing that you are seeing a difference in your file sizes. We would certainly want to take a look at that.

I wanted to clarify where you are seeing an increase in size and understand the steps you are taking.

• Are you adding a video to Rise, then publishing to Review? 
• When you mention re-downloading the same file, where are you downloading from?
• Would you be able to share the video file you are using so that we could take a look at replicating this behavior?

Unfortunately I cannot share any videos due to policies, but what I am doing is compressing a video to 70mb using Media Encoder. I can see the file size in Windows and in the Export. I upload the video to a Rise course and I then Export to LMS. The Course size goes from 1MB, with nothing in it, to 160MB with a 70MB file in it. Usually when you Scorm ZIP, it compresses video/images, but Rise seems to un-compress or something.

Another thing I tried was uploading the video to 360 Review and using that file in Rise instead. So when I uploaded the file to 360 Review, I download it immediately and it has the same file size. BUT, I wait for it to become available in Rise (I assume after the upload there is a processing time). After this time has passed and I can access the upload through Rise, I go to download the same file again from 360 Review, but the file size has doubled.

Thanks, Ros for the additional explanation. I took a look and we've seen at least one other report of this. I understand if you're not able to not share your file, but that would help us demonstrate the problem and test any possible solutions or fixes.

We'd happily accept a copy of the video shared here privately if you change your mind, or if you want to let us know the course title and lesson that the video is added into our team can take a look inside Rise for that.

I will include your discussion here in the report our team is investigating, so I'll keep you posted if there are any updates! 

any update on this? I'm having this same issue. 

Hi Shannon! Thanks for checking in. I see you also had a chat with Ronaziel. As she shared with you, we're going to take a closer look at what's happening to the video file size when you export a Rise 360 course. 

As soon as we know more, we'll send you an update!

Hi team, any updates on this? I am experiencing the same issue.

Thank you!

It will be really helpful if this issue is resolved because it is getting difficult to work with Rise otherwise since we cannot have courses that are this heavy in size.

Hi there,

Any updates on this ? 

Cheers !

Hi Maxime, thanks for checking in! We're still working on this bug, and we'll send an update here once we have more info to share!

Any additional details here?  I am experiencing this as well.