Video is stuck in processing

Apr 28, 2022

Hello,

All of my videos keep getting stuck in processing. I have tried closing the browser, deleting and re-adding the video block, canceling and re upload.... clearing my cache and nothing helps.

The videos are only about 10 minutes or less long. Can someone help?

 

Thank you

5 Replies
Hazel Bartolome

Hi Carmen! So sorry to hear that your videos keep getting stuck in processing. Please try accessing Rise in Incognito or InPrivate window to check if the behavior is the same. (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n)  

If the issue still persists please open a case with us here.