Audio only when importing .mov file

May 05, 2021


I have a problem when importing a pre-recorded video. We are making a movie and I am trying to import a .mov file using Replay 360 and it only imports audio. What am I doing wrong ? Is Replay only for screen recording ? 



4 Replies
Lauren Connelly

Hi Laurence!

I'm happy to help! I've just tested this on my end, importing a .mov file into Replay 360. I see both the audio and video appear. Where did you record the .mov? Does the .mov file work as expected when it's outside of Replay 360?

If you're comfortable sharing your project, I'm happy to take a look. You can upload it privately in a support case.