Replay 360 - screen shifts & cursor off alignment

I just recorded my first Replay and everything was looking but during recording the screen shifted to the right. In the output, you can see that the recording window (marked with red highlight) has shifted.  Also, the cursor that displays is never actually where my cursor really was during recording.   

Here's the output, uploaded to YouTube so you can see what I'm probably not adequately describing. I cued up the share to just a few seconds before the shift.  Plus, just another couple of seconds and you'll be able to see how I'm highlighting info on the screen, but the actual mouse cursor appears to be higher and to the left.  

I'm on a Surface Studio but I was using mouse, not touch screen). I'm working on files locally.  The entire shot (screen and webcam) was done in one take (no splits, etc.)  but I did pause and then press play a few times while doing that one take.  

Let me know if you need any more info.  Thanks!

Bethany

1 Reply
Leslie McKerchie

Hello Bethany,

Sorry to hear that you've run into an issue with your content shifting like that. The video certainly helped me in understanding what you were experiencing as well, so thank you for that.

Can you confirm you're using a DPI setting of 96 as described here. I've also seen Windows 7 cause issue, and that is detailed within this article as well as a way to repair your software if needed.

Let us know how that troubleshooting works for you and if we can further assist.