Access denied error

May 03, 2018

A learner is experiencing some kind of access denied error in various parts of a new course we launched a few months ago.

The actual error message she is getting within the browser is:

?xml version="1.0" encoding="UTF-8"?>

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>453C1AF1CA8B2D15</RequestId><HostId>rzEIPKrnmJ3Ih828cUwXc4cWLyg0LeCYxeB9qNAJvGO6DXKIq+0+751ITQwcmHPCrGZScOJ4fAA=</HostId></Error>

 

Anyone has ever encountered something like this before?

 

Thanks,

Eitan

8 Replies
Crystal Horn

Hi there, Eitan. I have some questions to see if we can help this user out!

  • Is your course hosted in an LMS? 
  • Do you know what browser she's using to view it?
  • Is there any difference if she tries to access the course on another device, or from another internet network (home vs. work, for example)?

Let me know what you think, and we can brainstorm some next steps!

Kristin Seemuth Whaley

Does anyone have any additional insight about how to resolve this issue?

I'm running into an AccessDenied error when I preview a course in Thinkific that has HTML5 Storyline components. Sometimes I'm able to view them no problem, and others times it displays "AccessDeniedAccess DeniedXY09FR29X89DJJ7RDx9OLNA+zx87TWsopXCz0yPAmFtdvKz8hTUU+2PNkRZSSHZ8BnLW8PDdPw2Nc2vA8pTvlvJQclA=" in the course player.

Refreshing the page usually resolves this, but I don't think users will have the patience for this, and I don't blame them. 

My file names have no special characters, they're just alphanumeric (e.g., FramingLesson1.zip).