Access denied error

A learner is experiencing some kind of access denied error in various parts of a new course we launched a few months ago.

The actual error message she is getting within the browser is:

?xml version="1.0" encoding="UTF-8"?>

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>453C1AF1CA8B2D15</RequestId><HostId>rzEIPKrnmJ3Ih828cUwXc4cWLyg0LeCYxeB9qNAJvGO6DXKIq+0+751ITQwcmHPCrGZScOJ4fAA=</HostId></Error>

 

Anyone has ever encountered something like this before?

 

Thanks,

Eitan

4 Replies
Crystal Horn

Hi there, Eitan. I have some questions to see if we can help this user out!

  • Is your course hosted in an LMS? 
  • Do you know what browser she's using to view it?
  • Is there any difference if she tries to access the course on another device, or from another internet network (home vs. work, for example)?

Let me know what you think, and we can brainstorm some next steps!