Access denied error
May 03, 2018
By
Eitan Teomi
A learner is experiencing some kind of access denied error in various parts of a new course we launched a few months ago.
The actual error message she is getting within the browser is:
?xml version="1.0" encoding="UTF-8"?>
<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>453C1AF1CA8B2D15</RequestId><HostId>rzEIPKrnmJ3Ih828cUwXc4cWLyg0LeCYxeB9qNAJvGO6DXKIq+0+751ITQwcmHPCrGZScOJ4fAA=</HostId></Error>
Anyone has ever encountered something like this before?
Thanks,
Eitan
8 Replies
Hi there, Eitan. I have some questions to see if we can help this user out!
Let me know what you think, and we can brainstorm some next steps!
I am actually getting this same error. Was there a work around or solution to this?
It was actually an LMS issue..not a Storyline issue.
Thanks, Eitan for the follow up.
Cailin, if you are finding that you don't see the error in another environment (such as SCORM Cloud) I'd suggest that you reach out to your LMS team!
What type of LMS issue?
I have a client running into the same problem with one module of 14 that are all the same except for the language. The others are still working fine. We are able to run the file fine here.
Chances are you have special characters in your file name. Try renaming it.
Does anyone have any additional insight about how to resolve this issue?
I'm running into an AccessDenied error when I preview a course in Thinkific that has HTML5 Storyline components. Sometimes I'm able to view them no problem, and others times it displays "
AccessDenied
Access DeniedXY09FR29X89DJJ7RDx9OLNA+zx87TWsopXCz0yPAmFtdvKz8hTUU+2PNkRZSSHZ8BnLW8PDdPw2Nc2vA8pTvlvJQclA=" in the course player.Refreshing the page usually resolves this, but I don't think users will have the patience for this, and I don't blame them.
My file names have no special characters, they're just alphanumeric (e.g., FramingLesson1.zip).
Hi John, Were you able to resolve this issue? I'm running into something similar.