Access denied error

Question

A learner is experiencing some kind of access denied error in various parts of a new course we launched a few months ago.
The actual error message she is getting within the browser is:
?xml version="1.0" encoding="UTF-8"?&gt;
&lt;Error&gt;&lt;Code&gt;AccessDenied&lt;/Code&gt;&lt;Message&gt;Access Denied&lt;/Message&gt;&lt;RequestId&gt;453C1AF1CA8B2D15&lt;/RequestId&gt;&lt;HostId&gt;rzEIPKrnmJ3Ih828cUwXc4cWLyg0LeCYxeB9qNAJvGO6DXKIq+0+751ITQwcmHPCrGZScOJ4fAA=&lt;/HostId&gt;&lt;/Error&gt;
&nbsp;
Anyone has ever encountered something like this before?
&nbsp;
Thanks,
Eitan

crystal-horn · Answer

Hi there, Eitan. I have some questions to see if we can help this user out!

Is your course hosted in an LMS?&nbsp;
Do you know what browser she's using to view it?
Is there any difference if she tries to access the course on another device, or from another internet network (home vs. work, for example)?

Let me know what you think, and we can brainstorm some next steps!

tonyabaker · Answer

I am actually getting this same error. Was there a work around or solution to this?

eitanteomi-2435 · Answer

It was actually an LMS issue..not a Storyline issue.

ashleyt-pollard · Answer

Thanks, Eitan for the follow up.&nbsp;
Cailin, if you are finding that you don't see the error in another environment (such as SCORM Cloud) I'd suggest that you reach out to your LMS team!&nbsp;

johnjohnson-68c · Answer

What type of LMS issue?
I have a client running into the same problem with one module of 14 that are all the same except for the language. The others are still working fine. We are able to run the file fine here.

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Access denied error

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