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AdrianFoley-472's avatar
AdrianFoley-472
Community Member
3 years ago

Assessment remains locked

Hello

I'm just wondering if anyone has had this before: 

My assessment bank slide appears to remain locked in the menu even when users have completed it.

For those monitoring their progress in the menu, it's making them think they haven't done it. 

I've attached an image showing what I mean. 

  • Hi Adrian,

    Thanks for reaching out!

    I'm sorry to hear that you are experiencing an issue with the lock icon not changing into a check icon after having visited that slide. I'm happy to help you troubleshoot! To get started, I have a few questions to help me better understand the issue.

    If you're comfortable sharing your .story file with us here, or privately through a support case, we'll be happy to investigate this further. We will delete it from our systems when troubleshooting is complete. 

    • AdrianFoley-472's avatar
      AdrianFoley-472
      Community Member

      Hello Kelly

      Thank you for your response. Below are the answers to your questions.

      I have also attached the Storyline file for you to have a look at.

      * Is this happening with one specific file? Have you tried importing the slides into a new Storyline file?
      I have tried that and the assessment remains locked.

      * You can restrict or lock navigation by following these steps. Can you please confirm the current navigation restriction setting?
      The current navigation is "restricted". But once I've finished viewing a slide, a tick appears, with the exception of the assessment slide, which stays locked.
      I look forward to your response.

  • Hi, Adrian.

    Thank you for the additional details!

    When using a question bank in restricted mode, the check will only appear if you show the draw contents. You can do this in the Player Properties > Menu > Click the gear next to the bank > check Show Slide Draw Contents. See below:

    Let me know if this works!

    I also wanted to add a quick note: it looks like your signature with contact information came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.

  • Hi Maria

     That worked perfectly. Thank you!

    Also, thank you for the tip with my signature. I've now removed it. 

  • I tried this and rather than having the title I indicated, it shows the entire question.  I can't figure out how to fix it.

  • Hi Nicki,

    Thanks for reaching out! To better understand, I'd like to confirm the troubleshooting steps you've tried so far.

    It would be helpful to take a closer look at your setup. Feel free to share your .story file with us in this thread or privately in a support case

    Looking forward to hearing from you!