Audio Restarting
Sep 14, 2023
I'm having issues with audio restarting when you press the pause button on the slide, but all other slide content will continue from the point it was paused onward. This occurs in my LMS (Saba), Scorm Cloud, and Review 360 using both Chrome and Edge. However, it doesn't happen when previewing the course directly in Storyline 360. Additionally, once I move to the next slide if I press the previous button to return to the impacted slide the issue no longer occurs. I am able to pause and resume without issue. It's almost like the course isn't loading sufficiently or bookmarking until after you leave the slide. I have tested other courses that were created and uploaded to my LMS and was able to duplicate the issue with them as well.
Does anyone have any suggestions on how I can get this to stop happening? Learners need to be able to pause at will and resume without issue.
10 Replies
Interesting issue. I am not able to replicate. How is your audio recorded and inserted? Is there a slide you can share?
Hi Shannon!
It sounds like you've run into a snag with the audio playback in your Storyline course. I see that Ron has been helping you out, and it would be helpful to take a closer look at one of the affected .story files. You can share it here in the discussion or privately through a support case.
We'll delete it from our system as soon as we're finished troubleshooting the behavior!
Initially it was happening with the in-built text-to-speech function. Ultimately once the content was approved I added external MP4 and M4A files.
I have submitted a support case. The course is proprietary so I will need to seek approval first, but if approved I will add it to the support case.
Thanks for reporting this in a support case, Shannon! Yes, please share the Storyline project file using Luiza's upload link once you get approval for it.
Let me know if I can assist with anything else!
Hi there, I was having this issue where when I pressed pause and play the voiceover would restart all the way from the beginning. The audio is an mp3 file that I added to the slide.
This issue wasn't there for the courses made from the older version of the storyline but the courses made from the recent updates are very much affected by this issue.
The issue is visible when I upload it to Our LMS (OpenEdX) only. is there a way I can troubleshoot it?
Hi Immanuel!
It sounds like you've also hit a snag with the audio playback from your Storyline course. Sorry to hear that, but I'd be glad to help!
Since the behavior can only be observed through your LMS, a helpful first step would be testing the .story file with SCORM Cloud. It's an online LMS environment that can be used to determine if an issue lies with the project file or the LMS itself. If you test your course in SCORM Cloud and it functions as intended then your issue is likely LMS-based.
If you run into any trouble with that process please let us know and we'd be happy to assist further!
Experiencing the same exact issue to a tee.
Mind if I Ask which LMS hosting do you use?
Our team faced this issue when uploading the scorm inside Open ed-ex
Hi Jake!
Sorry to hear you've also hit this snag when uploading a course to your LMS!
As I shared with Immanuel, it would be helpful to see how the file performs when uploaded to an LMS test environment like SCORM Cloud.
If the same behavior can be observed when the course is viewed in SCORM Cloud, please connect with our support engineers through a support case. They'd be happy to troubleshoot this with you!