35 Replies
Tzipora Katz

I've been experiencing this whenever I try to edit text. It's driving me crazy! I've done everything I can think of: upgraded my O/S and checked for all updates. Uninstalled and reinstalled several times. Ran malware software.

Nothing. I've saved the project with a new name and it even happens in a brand new file. 

Tzipora

Lynda Thornton - Guelker

This is happening to me and sometimes I can get around it and sometimes I can't.  But it is making me crazy!  I fill out the popup that asks "What I was doing at the time" but I need help.  It seems to be more frequent.  I have some bigger projects and maybe in a .story for several hours.  Please HELP! 

Lynda Thornton - Guelker

I did that and this is the message I get:

[image: image.png]

The last file I saved "under another name", which I can open, has a lot of
work that needs to be done to it. It is really discouraging. I did about
4 hours of work and now I have to redo what I did this morning.

*Lynda *

Wendy Farmer

Sorry I can't see the image so I'm not sure what the message is...if you are replying via email, you need to click View not Reply so we can see the attachments.

Try making a copy of the file and reopening the copy. If that doesn't work, try creating a new project file and importing the slides in.  

There may be a corrupt object on one of the slides but it's hard to tell.  Happy to try and open if you want to upload the file.

Ren Gomez

Hi Lynda,

So sorry to hear you're coming across this roadblock! I've opened a case on your behalf with our support engineers where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!

In the meantime, you can try to see if you have an older file in your temp folders. Here's how to check: 

  1. Open this folder in Windows Explorer:  %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline. 
Leslie McKerchie

Thanks so much for popping back in to share your solution with the community, Tziporo. That could certainly help someone that may run into this conversation.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Lynda Thornton - Guelker

Thank you to all who replied! I have tried everything. Someone even
mentioned save as you go! Lol, That really doesn't do any good when you
loose the whole thing. I would have to save under a different file name
every thirty or forty minutes. I guess that would be better than having to
recreate 20 slides!

Again, thank you all so much!

Michael Walles

We had a couple of instances when this occurred and came up with the following workaround:

1. Close Storyline as soon as the problem occurs.

2. Re-open Storyline and open and  go through the slides one by one, clicking on each slide until the big red cross appears, and note the slide number.

3. Close Storyline again and reopen the project - remain in story view, do not open any individual slides.

4. Delete the corrupt slide from inside story view.

5. Close and re open the project, you should now be able to insert a new slide in place of the deleted one and your project will be free of corruption and the dreaded red cross!

I'm not sure if all of the above steps are necessary, but this has worked for us a couple of times now, hope this helps someone else.

Jeff Forrer

For anyone that has this issue when entering ANY text field on the screen, I run into this issue as soon as I draw a text field and release.

For now my workaround from Articulate is to shut off Modern Text before I do anything, and leave it off (Under Design/Fonts/Modern Text).  Weird case here, but just in case someone else runs into this issue!  Cheers.

Lynda Thornton - Guelker

This is good to know, but I get it:

When I scroll up or down or
When I am moving from Slide view to Story view or
just about anytime it feels like it!

I send the response back each time with detailed information of what I was
doing at the time of the big red X!

I have just gotten into the habit of saving my work as I go along and then
just closing out and opening the last saved file. Aggravating yes, but
better than losing it all! I do have to save the file under a different
name each time. Sometimes the file will come back as corrupt if I do not!

Lynda Thornton - Guelker

This is good to know, but I get it:

When I scroll up or down or
When I am moving from Slide view to Story view or
just about anytime it feels like it!

I send the response back each time with detailed information of what I was
doing at the time of the big red X!

I have just gotten into the habit of saving my work as I go along and then
just closing out and opening the last saved file. Aggravating yes, but
better than losing it all! I do have to save the file under a different
name each time. Sometimes the file will come back as corrupt if I do not!

Jeff Forrer

Thanks for the info.  One other note, once I do get an error (In my case from entering a text field), then anything I do after that causes errors.  So just wanted to let you know we figured out the initiating circumstance, so once that happens, it is broken.  If I turn off Modern Text before I do anything, then things are good. Just in case you are able to figure out if you have a unique circumstance that causes things to go haywire ;0)

Robin Weggeman

I got the same problem, indeed, its fixed by unchecking the option of modern text.
Uncheck, save, and restart, only than it was a fix.

The problem here appeared after updating from win7 to win10..

It seems to have to do with the MUI files of windows, that what the error message tells me.

Strange is that no other programms have had any problems with this.

Tzipora Katz

Hi,

In my experience, the "X" appeared while still using Windows 7, upgraded to 10 and it was still persisting. But removing the Modern Text did fix it in the end. I have tried new files without removing the Modern Text and the "X" magically reappears. It's all very odd.

Tzipora

Katie Riggio

Hi there, Tzipora!

I'm sorry that you lost time working through the red X, but it's very appreciated that you shared the tip of deselecting Modern Text with everyone! 

That X is typically a sign of corruption in the file or loss of resources, but it's interesting to see that it's happening in similar Windows environments. 

We'll start to monitor this, and let us know if you need anything!