When the learner exits the course without completing and attempts to resume the course, the course will not load. Learners receive the following message with a spinning icon without the ability to click "Yes" or "No."
I have replicated this issue and taken the following troubleshooting steps:
Cleared cache and restarted browser (Chrome and Edge) - no success
Incognito mode (Chrome and Edge) - no success
Changed course to open in new window (Chrome) - no success
Changed course to open in full screen window (Chrome) - no success
Entering then exiting full screen mode (Chrome) - success
I'm sorry to hear that you're experiencing an issue when attempting to resume a course. If you're comfortable sharing your file with us, I'd be happy to test it on my end. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
I'm sorry you're having this issue with resuming courses in your LMS. You are experiencing a bug in the software that has already been reported. We aren't ready to share a specific date when this fix will be released but if there's any news regarding this bug, this conversation will be updated.
Does anyone know which update this was introduced in? I have not taken updates in awhile and I am not currently experiencing this issue, but others on my team are. I am currently using version 3.65.
9 Replies
Hi Sandeep,
Thanks for reaching out!
I'm sorry to hear that you're experiencing an issue when attempting to resume a course. If you're comfortable sharing your file with us, I'd be happy to test it on my end. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
you are not alone
https://community.articulate.com/discussions/articulate-storyline/storyline-360-spinning-cursor-when-attempting-to-resume-course-where-left-off
https://community.articulate.com/discussions/articulate-storyline/launch-issues-in-scorm
https://community.articulate.com/discussions/articulate-storyline/classical-player-impossible-to-resume-a-visited-module
which LMS system are you using ?
Due to data confidentiality we are not allowed the file.
We are using SumTotal.
Hi Sandeep,
I'm sorry you're having this issue with resuming courses in your LMS. You are experiencing a bug in the software that has already been reported. We aren't ready to share a specific date when this fix will be released but if there's any news regarding this bug, this conversation will be updated.
Thanks for letting us know about this!
Does anyone know which update this was introduced in? I have not taken updates in awhile and I am not currently experiencing this issue, but others on my team are. I am currently using version 3.65.
which LMS system are you using ?
Hi Sandeep, Jurgen, and Jeremy!
I have some great news to share. We just released another update for Storyline 360. In Update 72, we’ve included important fixes and new features.
One of the fixes we’ve included is:
Learners couldn't resume courses using the classic player unless they maximized the window before clicking the resume option.
To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
all old courses has to republished with the new storyline version*
-> for this courses the resume states of the learner will be lost
it would be nice if articulate would continue to maintain the old articulate updater, which could fix the storyline libraries without republish
https://community.articulate.com/discussions/articulate-storyline/articulate-updater-not-working
* like for the july firefox patch