10 Replies
Wendy Farmer

Hi Gordon 

this might help its from a previous post

The default Invalid Answer message is something that Storyline generates automatically - it doesn't come from the Feedback Masters, so that's why you're not seeing it in your slide master layouts. But here are some things that you can do to customize it:

  • You can change the Invalid Answer text by customizing Storyline's text labels (the Invalid Answer text comes from items 17, 18, & 19)
  • You can also change the colors on the pop-up (check out this job aid if you need help identifying which parameters to change). 
  • If you'd like to completely change the visual design of the message, you could use the method shown here. It involves creating your own slide layer for the Invalid Answer message, and using a trigger to tell Storyline when to display that layer. It's a little more work, but it might give you the customized look that you're after.

Hope that helps! 


Gordon UBS Lam

Hi Wendy,

Can you tell me how to change it manually if the only time I can access/see that box is in the published file?  Is there a way I can see it or access it inside SL itself?  I don't want to have to create a custom layer for all the questions in my module, I have more than 150 assessment items, and multiple slide masters. 

Wendy Farmer

Hi Gordon

my mistake, you can customise - text colours etc  it but not access the layer it is on to change the shape size.  Have you changed the default size of your text for other feedback messages?  That could be where it is picking up the text size - if it is larger and doesn't then fit the text box, it will cause the scroll bar to appear.

If you haven't changed the text size, perhaps you should log a case and upload your .story file to support so they can help.

Sorry, I couldn't be more help.

Rebecca Fleisch Cordeiro

Hi Gordon,

Are you using SL1 or SL2. And, if you're using SL1, are you using the latest update- Update 6?

Latest Version: Articulate Storyline Update 6 - Build 1407.2208 (7/24/2014). Download or read release notes.

The reason I ask: I had answered this question quite some time back, and the issue at that time had been that someone had edited the Invalid answer text in the Player. Because the edited text was long, the box was scrolling. But, two things:

1. I can't make that happen anymore in the latest SL1 update, so it appears it's been fixed.

2. Your Invalid answer text doesn't appear to be that long.


Gordon UBS Lam

Hi Rebecca,

Thanks for joining in.  I think I have discovered the issue.  The client supplied me with a custom font for the player called DokChampa.  While the font looks quite good, I can't help but wonder if the native line spacing for it makes it too large to fit in that box.  I am going to resolve it by editing the text for box heading and then shortening the box message.  Thanks to you and Wendy for your help.