9 Replies
Vincent Scoma

Hi Curtis,

I am happy to share that the issue where shadows were not rendering on caption when the pointer is on the left side has been resolved!

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline.

If the problem reappears, please let us know! We are happy to help!

Katie Riggio

Hi Mike,

Thanks for reaching out, and I'm sorry you ran into this!

This bug is still open in Storyline 3. I'll share your experience and keep you posted on its status. If you can share the file with us in the meantime, we're happy to take a look and offer more tailored support!

Note: Our process for developing Storyline 3 updates is different than it is for Storyline 360, so we aren’t able to keep them in sync. We do occasionally release fixes between updates, but that can introduce risks so we undertake that only in limited circumstances.
Lauren Connelly

Hello Rikard!

It sounds like this issue might've reappeared! We'd be happy to work through this with you and confirm if this is a regression. We are now on Storyline 360 (Build 3.51.24979.0), and I do not see any reports of this bug where the shadow doesn't render on caption when the pointer is on the left side. 

My first recommendation is to update Storyline 360, so you are using the latest version of the software. Secondly, are you seeing this in every project or a specific project? Lastly, if you can share a Peek of what you see on your end, that would be very helpful!

Once I get these details, I'll gather with my team to determine the next steps.

Rikard Ingemansson

Hi Lauren,

I've updated to latest version of Storyline and I've created multiple projects to see if the shadow bug persist - it does. Here's a Peek: https://360.articulate.com/review/content/78c72195-4e75-45f2-8b43-57fe38a63cf6/review

Side note: When using Peek and choosing to record an application, I will be limited to recording only a small part of the screen (see attached). This can be amended by disconnecting external screen(s) and just using the laptop (or selecting option to record full screen).

Many thanks for you help!