I'm having trouble recreating any issues when copying/pasting slide text into the notes panel in Storyline 360 Update 43. What update of Storyline 360 are you running?
Our Support Engineers can also investigate in real-time while you copy and paste text. Let us know if you could screen share with us:
Hi Lauren, I'm having the same problem. On Thursday last week, I started having problems with Storyline crashing when I copy and paste objects in my course--mostly on slide layers. Strangely, the crashing seems to start happening shortly after 5:00 p.m. On Friday and today, everything worked great until shortly after 5:00, and then it crashes every time I try to copy/paste an object to reuse it (so I don't have to build it). I lose several minutes of work if I forget to save before attempting to paste. About one out of seven times, it'll paste okay, but I'll have several crashes within the span of ten to twenty minutes. Yesterday, everything worked fine. No crashing at all. I had the latest update installed, but I reverted to the previous version to see if that would make a difference, and it does not. I'm not sure the updates have anything to do with it. I installed the latest update two weeks ago, but only started having problems last Thursday.
Why on earth would the time of day matter? Why didn't I have issues yesterday, but I did Friday and today? It makes me wonder if there is something wrong with the Articulate network that we have to be signed into in order to use the tool? Not sure if this is related, but yesterday morning, I had an Articulate sign-in issue (blank sign-in dialog box). I had to restart my computer, and then I could sign in.
I opened a case on Friday, and Cleo Sinues wants me to follow steps to uninstall, clean up the files, and then reinstall. I'll need my help desk's assistance to do this, so we'll attempt it hopefully tomorrow, but if it doesn't fix the problem, Cleo will be hearing back from me. Case #02416566.
I appreciate you taking the time to walk us through your timeline, and I'm so sorry to hear about the constant crashing.
We definitely want to sort that for you, and great move to open a case. I looped Cleo in on your updates, and we will wait to hear back on how the reinstallation goes.
In the interim, I found a similar report where disabling Unicode UTF-8 support helped with the crash during copy/paste. Here are the steps:
In Windows, open Settings
Click Time & Language
Click Language
On the right side under Related Settings, click Administrative Language Settings
Under the Administrative Tab, click Change System Locale (admin rights required)
Uncheck the box labeled Beta: Use Unicode UTF-8 for worldwide language support
I am having the same problem, across multiple files. I haven't noticed it occurring at any specific time, though. I attempted to disable the Unicode UTF-8 per the instructions above, but it was already unchecked.
One thing that I can add: It only occurs when I "normal" paste into the notes. If I paste without formatting, it does not crash.
Thanks for the extra details! Are you experiencing this across multiple files or just this one?
If you're comfortable sharing your file, our support engineers would be happy to take a look and provide next steps on fixing this error you're seeing!
This is still a problem! I've had Storyline crash several times this morning (January 2021) when I past text using a Contol-V function. This bug is so old! When will it be fixed?
I'm sorry to hear you're running into this issue as well! Have you tried following the steps Katie shared above regarding disabling Unicode UTF-8 to see if it helps?
If this error is still appearing for you, feel free to connect with our team, as we're happy to connect and figure out why this is happening!
Thanks, Lina. I've opened a support case on your behalf so that you can work directly with a support engineer to get back up and running. You should be hearing from someone soon.
Also having copy/paste problems into notes. Copying from MS Word into notes results in text being doubled or tripled in the notes window. Have uninstalled and reinstalled all apps several times, created fresh file and it's still happening. Updated to latest.
One thing I noticed: it happens when I'm copying text from a table, would that make a difference?
Sorry that you're running into issues with copying and pasting in Storyline 360! It sounds like you've tried multiple troubleshooting steps and are still noticing issues when copying text from Microsoft Word and pasting the text into Storyline 360. Are you seeing this with every project or specifically the course you're working on?
It would be helpful if we could take a look at the .story file to better understand what is occurring on your end. You can share the file in this public discussion or upload it privately in a support case.
This has continued to be a problem for me over the past several years, but is currently plaguing me this morning. I tried editing existing SL files and starting from scratch. I've copied and pasted text from Notepad to strip of any formatting. I've rolled back to two prior updates with no results. Right now, things seem to be stable so long as I DON'T attempt to format Notes text with inserting a Bullet, or the file will crash. So please take a look at that specific issue, if you would.
I'm sorry to hear that this continues to be an issue for you! It sounds like you've done some troubleshooting on your own, so I've opened a support case on your behalf so we can investigate this further. You will be hearing from one of our Support Engineers soon via email.
I reported information about the problem with details on what I was doing
repeatedly this morning. You should have received nearly a half dozen
reports with information I provided at the time.
Found what works for me with this issue: Do not mark the text and then paste. If you just place the cursor at the end, or delete the text first then paste, no issues...
First time today that I have ever had this problem. And yes I have updated to the latest version.
Like many problems I've had over the years, it just mysteriously went a way. Since I did nothing, I have to assume the problem was tied to an issue with Articulate servers. More recently the program was crashing when I attempted to format text in the transcript with bullets. Efforts to roll back or update Storyline versions had no affect. Again, what was a consistent repeatable problem sorted itself out.
24 Replies
Hi Aletha,
So sorry to hear about the frequent crashing!
I'm having trouble recreating any issues when copying/pasting slide text into the notes panel in Storyline 360 Update 43. What update of Storyline 360 are you running?
Our Support Engineers can also investigate in real-time while you copy and paste text. Let us know if you could screen share with us:
Katie,
I have the latest version: 3.43.22859.0.
Aletha
Thanks for those details, Aletha!
Since you're up to date, we'll want to move on to testing the file. Would you mind sharing the affected file with us? Here's a private upload link.
Hi Lauren, I'm having the same problem. On Thursday last week, I started having problems with Storyline crashing when I copy and paste objects in my course--mostly on slide layers. Strangely, the crashing seems to start happening shortly after 5:00 p.m. On Friday and today, everything worked great until shortly after 5:00, and then it crashes every time I try to copy/paste an object to reuse it (so I don't have to build it). I lose several minutes of work if I forget to save before attempting to paste. About one out of seven times, it'll paste okay, but I'll have several crashes within the span of ten to twenty minutes. Yesterday, everything worked fine. No crashing at all. I had the latest update installed, but I reverted to the previous version to see if that would make a difference, and it does not. I'm not sure the updates have anything to do with it. I installed the latest update two weeks ago, but only started having problems last Thursday.
Why on earth would the time of day matter? Why didn't I have issues yesterday, but I did Friday and today? It makes me wonder if there is something wrong with the Articulate network that we have to be signed into in order to use the tool? Not sure if this is related, but yesterday morning, I had an Articulate sign-in issue (blank sign-in dialog box). I had to restart my computer, and then I could sign in.
I opened a case on Friday, and Cleo Sinues wants me to follow steps to uninstall, clean up the files, and then reinstall. I'll need my help desk's assistance to do this, so we'll attempt it hopefully tomorrow, but if it doesn't fix the problem, Cleo will be hearing back from me. Case #02416566.
Thanks,
Lisa
Hi Lisa,
I appreciate you taking the time to walk us through your timeline, and I'm so sorry to hear about the constant crashing.
We definitely want to sort that for you, and great move to open a case. I looped Cleo in on your updates, and we will wait to hear back on how the reinstallation goes.
In the interim, I found a similar report where disabling Unicode UTF-8 support helped with the crash during copy/paste. Here are the steps:
We are standing by, with our fingers crossed!
I am having the same problem, across multiple files.
I haven't noticed it occurring at any specific time, though.
I attempted to disable the Unicode UTF-8 per the instructions above, but it was already unchecked.
One thing that I can add:
It only occurs when I "normal" paste into the notes.
If I paste without formatting, it does not crash.
Hi David,
Thanks for taking the time to try those steps. I'm happy to keep digging!
Hi Katie-
Copying from one slide notes to another within the same Storyline file.
I'm currently on update 43, but it occurred on my previous update as well.
Thanks,
Dave
Hi David,
Thanks for the extra details! Are you experiencing this across multiple files or just this one?
If you're comfortable sharing your file, our support engineers would be happy to take a look and provide next steps on fixing this error you're seeing!
Share your file with us!
Hi Ren-
I can't say it's universal will all files, but it is definitely with
multiple files.
I'll see if I can grab one to share.
thanks,
Dave
This is still a problem! I've had Storyline crash several times this morning (January 2021) when I past text using a Contol-V function. This bug is so old! When will it be fixed?
Hi Kate,
I'm sorry to hear you're running into this issue as well! Have you tried following the steps Katie shared above regarding disabling Unicode UTF-8 to see if it helps?
If this error is still appearing for you, feel free to connect with our team, as we're happy to connect and figure out why this is happening!
Connect with us.
This is still a problem for me too - across multiple files. It crashes when I try to copy or paste text from or to notes....
Hi Lina,
Thanks for letting us know that you're experiencing an issue with copy/paste as well.
Were you able to work through the troubleshooting that Katie shared above?
Thanks for your reply. I did and that did not fix the issue.
Thanks, Lina. I've opened a support case on your behalf so that you can work directly with a support engineer to get back up and running. You should be hearing from someone soon.
Also having copy/paste problems into notes. Copying from MS Word into notes results in text being doubled or tripled in the notes window. Have uninstalled and reinstalled all apps several times, created fresh file and it's still happening. Updated to latest.
One thing I noticed: it happens when I'm copying text from a table, would that make a difference?
Hello Carol!
Sorry that you're running into issues with copying and pasting in Storyline 360! It sounds like you've tried multiple troubleshooting steps and are still noticing issues when copying text from Microsoft Word and pasting the text into Storyline 360. Are you seeing this with every project or specifically the course you're working on?
It would be helpful if we could take a look at the .story file to better understand what is occurring on your end. You can share the file in this public discussion or upload it privately in a support case.
This has continued to be a problem for me over the past several years, but is currently plaguing me this morning. I tried editing existing SL files and starting from scratch. I've copied and pasted text from Notepad to strip of any formatting. I've rolled back to two prior updates with no results. Right now, things seem to be stable so long as I DON'T attempt to format Notes text with inserting a Bullet, or the file will crash. So please take a look at that specific issue, if you would.
Hi Tim,
I'm sorry to hear that this continues to be an issue for you! It sounds like you've done some troubleshooting on your own, so I've opened a support case on your behalf so we can investigate this further. You will be hearing from one of our Support Engineers soon via email.
just copy the text from the second window and post it here
I reported information about the problem with details on what I was doing
repeatedly this morning. You should have received nearly a half dozen
reports with information I provided at the time.
Tim
Found what works for me with this issue: Do not mark the text and then paste. If you just place the cursor at the end, or delete the text first then paste, no issues...
First time today that I have ever had this problem. And yes I have updated to the latest version.
Like many problems I've had over the years, it just mysteriously went a way. Since I did nothing, I have to assume the problem was tied to an issue with Articulate servers. More recently the program was crashing when I attempted to format text in the transcript with bullets. Efforts to roll back or update Storyline versions had no affect. Again, what was a consistent repeatable problem sorted itself out.