Course not completing every time.
Jul 05, 2023
I have a course that has an assessment at the start and dependant on the result you either get revision learning or further learning. I have the tracking set at completed on 100% of the assessment and have published to my LMS using scorm 2.1 as it doesn't support scorm 2004. I am getting about 1/3 of users showing as 'not completed' but they have passed the assessment with the required score and wonder if its how I have built the course or how I have set the tracking up. I can't replicate the issue at all although I have tried different ways of completing the courses so finding it hard to see what I have done wrong. I can see there is a drop down arrow opposite my choice of 'when learner completes quiz' and I have this set at final assessment - should it be pre-check? I have learning after the assessment. Any hints for settings I should be looking at?
5 Replies
Hello Jillian,
Thanks for reaching out!
The first thing we recommend checking is if your courses is exceeding the suspend_data limit for courses published in SCORM 1.2 format. This article explains what this limit is, as well as how to check if your course is exceeding 4096 suspend_data characters:
If your course is not exceeding this limit, try testing in a different LMS to see if the issue is LMS specific. You can test your course SCORM Cloud for this purpose. If your course isn't exceeding the suspend_data limit, and you are able to replicate the behavior in SCORM Cloud, open a case with our support team here so we can take a closer look at what's happening.
HI Joe, I have checked and the limits doesn't exceed 4096 suspend_data characters. My main issue is I can't replicate the error in my LMS or in storm cloud but I am finding about 10% of users don't get the course to complete so although it is working for most, its not for everyone and I am unsure if its how I have built the course. Is it possible to upload the course and get it looked at to see if it's my building or is support only for technical issues?
the 4096 limit on Scorm 1.2 is only for "suspend data" (-> resume), not for completing course
there has to be another reason for the problem, perhaps
you should open a support case
I have blamed connection issues so far but need to know if its actually my inexperience with the software and the build. I have opened a support case. Thanks for all the feed back.
Hi, Jillian!
I see that you’ve reached out to our Support Engineers and are working with my teammate, Ronaziel. You’re in great hands! We’ll continue the conversation in your support case.