Just wondering whether the eLearning Epiphanies Newsletter is still coming out weekly? The last time that I received one was at the end of May. I have had trouble with the work email blocking them so was trying to check and see if the distribution of the newsletters has been impacted by COVID-19?
Yes, we did take a short break from sending out the Epiphanies newsletter! We resumed the newsletters last week. Do you mind confirming that it's not in your SPAM folder?
We'll be happy to send over the newsletter if you haven't received it!
Hi Lauren, thanks for the response. I am still not receiving the newsletter and it isn't going to my junk or SPAM folder. Unfortunately I have tried following this up through our work IT. They have indicated that the problem may be that the newsletter is being filtered out a the highest level as it is sent by a bulk email distributor.
Thanks for this additional insight, and I'm sorry to hear that the newsletters are still not appearing.
Our marketing team confirmed that the email tied to your E-Learning Heroes profile is subscribed for weekly Epiphanies, and I found the related support case you opened. I looped in Robert—who you worked with from our team—in case we need to communicate directly.
I'm happy to update the subscription for your account here in E-Learning Heroes (looks to be a work email address). Could you let me know how often you'd like to receive Epiphanies (weekly or monthly)? I'll let you know as soon as we've confirmed your subscription. Feel free to let us know here or connect with our Support Team.
Hi Lindsey! Hope that you are enjoying the E-Learning Heroes Community! ✨
You can manage your email preferences here. Once you submit that form, you'll stay up to date on Articulate product updates, receive helpful resources, and get the latest event information.
9 Replies
Hi Sonia!
Yes, we did take a short break from sending out the Epiphanies newsletter! We resumed the newsletters last week. Do you mind confirming that it's not in your SPAM folder?
We'll be happy to send over the newsletter if you haven't received it!
I haven't been getting mine either since we changed over to Gmail. Is there a place I can sign up again?
Hi Nicky,
You can re-sign up for the Epiphanies newsletter by following these steps:
As Lauren suggested, you may also want to check your spam/junk folder to see if it's getting filtered!
Hi Lauren, thanks for the response. I am still not receiving the newsletter and it isn't going to my junk or SPAM folder. Unfortunately I have tried following this up through our work IT. They have indicated that the problem may be that the newsletter is being filtered out a the highest level as it is sent by a bulk email distributor.
Greetings, Sonia!
Thanks for this additional insight, and I'm sorry to hear that the newsletters are still not appearing.
Our marketing team confirmed that the email tied to your E-Learning Heroes profile is subscribed for weekly Epiphanies, and I found the related support case you opened. I looped in Robert—who you worked with from our team—in case we need to communicate directly.
As a next step, could your IT staff add epiphanies@elearningheroes.com to your allowlist?
I would like to subscribe to the newsletter.
Hi Marie,
I'm happy to update the subscription for your account here in E-Learning Heroes (looks to be a work email address). Could you let me know how often you'd like to receive Epiphanies (weekly or monthly)? I'll let you know as soon as we've confirmed your subscription. Feel free to let us know here or connect with our Support Team.
Thanks!
I would like to subscribe to the newsletter.
Hi Lindsey! Hope that you are enjoying the E-Learning Heroes Community! ✨
You can manage your email preferences here. Once you submit that form, you'll stay up to date on Articulate product updates, receive helpful resources, and get the latest event information.
Have a great day!