Exit button on player not working (Storyline 360)

Aug 10, 2018

I have a course that is using the Exit button on the Modern Player to exit the course.  The button works fine when previewing the course but is not working when I publish to either the Web or Articulate Review.

21 Replies
gg person

The exit button isn't working in Classic or Modern. I is not working when I test it in our LMS system either. How do we fix this? When I select the Exit button it just moves to the next slide--oh so wrong! And I would love to see what Leslie posted but I can't, I can't see it -- it is way too small to be of any use. Sorry, but frustration leads me to being easily annoyed.

Leslie McKerchie

Hey GG, 

Thanks for reaching out and letting us know that you're experiencing difficulty with your Exit Course button as well.

My demo above was a quick gif displaying that my Exit Course button worked with the Classic Player for Pano above.

I'd be happy to take a look and help you out with that. Would you be able to share your .story file?

gg person

I figured it out.

In the Player check mark the Exit link under Player Tabs.

Then highlight by clicking on the Exit

And then select the Edit icon

This opens the Trigger Wizard for the Exit button—set the Action to Exit course

When I looked at this when it was not working the Action was jump to next slide

Please call or email if you have questions.

Best regards,

Glenda Person
Computer Based Training Specialist
Duke Energy Progress
5705 Training Ave
New Hill, NC, 27562
Mail code:TTF2
984.229.6346 office
919.698.5486 mobile

Leslie McKerchie

Good find Glenda. Thanks for popping in to share that update.

Your description is spot on, even though I cannot see the images you are sharing.

It looks like you're replying via e-mail and that does a couple of things:

  1. Does not allow attachments/images to populate in the forums
  2. Attaches your e-mail signature to your reply

You can pop in to remove your signature if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Epilepsy Learning
Alyssa Gomez

Hi Geoff!

The Exit button should work in the Storyline 360 Modern Player, even if the project is hosted on a web server.

Here's a sample course with the Exit button enabled -- does the browser tab close when you click that button? 

I am having issues with the exit course trigger too. It seems to be a browser issue, I have tried the link to the sample course above and it didn't work when I was using Firefox. This is happening with the course I have published too. It sometime works in Chrome and other times not, it isn;t working in firefox and works in Edge and IE.

What are other people's experiences?. 

Katie Riggio

Hi Mark!

A few quick questions to make sure we provide up-to-date guidance:

  • Which Storyline 360 update are you using?
  • Are you publishing for Web or LMS?
  • What version of Chrome are you using to view the content?

Plus, if it's possible to troubleshoot your file, we're happy to review it in a similar environment. Simply use this private case link.

In the interim, check out these reasons and solutions for when the exit course trigger doesn't work correctly:

Becca Levan

Hi sarah,

I'm so sorry you're also running into this; I can understand the frustration when you hit a roadblock like this, especially with a deadline!

I want to help get this resolved quickly, so from here, I'd like to enlist our support engineers to help troubleshoot and get to the bottom of this. As soon as my team reviews your file, we'll reach out with the next step!


In the meantime, take a look at these reasons and solutions for when the exit course trigger isn't working correctly—Storyline: Exit Course Trigger Doesn't Work.



Lauren Connelly

Hi Design Team!

We don't see this bug in Storyline 360 (Build 3.51.24979.0), so it might be an issue within Chrome or other browsers. Is your course located in an LMS environment or web server? If it's in an LMS, I'd recommend troubleshooting your LMS with SCORM cloud to see if the behavior is different. If the Exit button works in SCORM cloud, then we'd recommend connecting with your LMS admin.

Emily Marble

hi Becca (staff) 

We had thought a solution would be removing the non working exit button and now we have assigned out the course to hundreds of staff.... and multiple people taking the training are not having it recorded that LMS is tracking they completed the course.  Is an exit button necessary to cause LMS to record that the user has taken a course?


Ren Gomez

Hi Sarah,

Thanks for the follow-up! An "exit course" button isn't necessary for recording the completion of a course. As long as you have one of the tracking options set, the course will report it when that option is completed.

You can even choose multiple criteria, and the first one completed will be reported.

An exit course button shouldn't affect this as long as the tracking options are triggered first (for example, a Submit Results trigger occurring before the Exit course trigger).

It sounds like multiple users are running into issues having the course reported, so I recommend sharing your file with our support team to take a closer look and help troubleshoot!