Forum Discussion
Exit button on player not working (Storyline 360)
I have a course that is using the Exit button on the Modern Player to exit the course. The button works fine when previewing the course but is not working when I publish to either the Web or Articulate Review.
it is utterly amazing how much time users spend trying to get simple things to work right in modules and this software. I am having the same issue with an exit button not working while trying to get a module ready for assignment to a client
Hi sarah,
I'm so sorry you're also running into this; I can understand the frustration when you hit a roadblock like this, especially with a deadline!
I want to help get this resolved quickly, so from here, I'd like to enlist our support engineers to help troubleshoot and get to the bottom of this. As soon as my team reviews your file, we'll reach out with the next step!
UPLOAD YOUR FILE HERE.
In the meantime, take a look at these reasons and solutions for when the exit course trigger isn't working correctly—Storyline: Exit Course Trigger Doesn't Work.
Is this something to do with a recent update to Chrome and possibly other browsers? I have courses that were published years ago that have exit course triggers. They worked fine until recently. I'm not keen on changing files that have years of users' results against them.
Hi Design Team!
We don't see this bug in Storyline 360 (Build 3.51.24979.0), so it might be an issue within Chrome or other browsers. Is your course located in an LMS environment or web server? If it's in an LMS, I'd recommend troubleshooting your LMS with SCORM cloud to see if the behavior is different. If the Exit button works in SCORM cloud, then we'd recommend connecting with your LMS admin.
Hi Lauren. Am I correct in saying that with SCORM Cloud there's no option to launch a course in a new browser tab and you can only launch a course in a new window?
hi Becca (staff)
We had thought a solution would be removing the non working exit button and now we have assigned out the course to hundreds of staff.... and multiple people taking the training are not having it recorded that LMS is tracking they completed the course. Is an exit button necessary to cause LMS to record that the user has taken a course?
Hi Sarah,
Thanks for the follow-up! An "exit course" button isn't necessary for recording the completion of a course. As long as you have one of the tracking options set, the course will report it when that option is completed.
You can even choose multiple criteria, and the first one completed will be reported.
An exit course button shouldn't affect this as long as the tracking options are triggered first (for example, a Submit Results trigger occurring before the Exit course trigger).
It sounds like multiple users are running into issues having the course reported, so I recommend sharing your file with our support team to take a closer look and help troubleshoot!
