Forum Discussion

SivanKroitoru's avatar
SivanKroitoru
Community Member
5 years ago

Half my screen is black when recording with story line

New to the tool, I have tried to record my screen in multiple different ways.

"Full Screen" 

"Selected window"

And Custom

Each way causes half my recording to be black and very condensed picture. Not sure whats wrong. Attached a screenshot.

 

  • That's great news, Sivan. I appreciate you chiming back in and sharing an update with the community. That information could certainly help someone who runs across this conversation in the future.

  • SivanKroitoru's avatar
    SivanKroitoru
    Community Member

    Ok, figured it out, it was taking my laptop screen as the size for some reason, after defining my large screen as my main screen and restarting the program it works normally

    • AliciaGreen's avatar
      AliciaGreen
      Community Member

      Hi Sivan! I am having the same problem! How did you get it to define your larger screen as the main screen?? SOS

      • SivanKroitoru's avatar
        SivanKroitoru
        Community Member

        You have to make the screen the main display, it depends  on the OS version you are on. I have windows 10 so it looks like this (see screenshots)