IMPORTANT! - a fix if you have a PLAY button appearing at start of courses

May 04, 2018

OK, Articulate rolled out an update to Storyline and it seems that now when publishing a course, instead of auto-playing (as before) it now puts a nasty big PLAY button on the first screen.

Hopefully Articulate will roll out a fix (very!) soon.

In the meantime, I have discovered that AUDIO on the opening slide will cause this. Removing the audio, removed the PLAY button and things went back to normal.

Therefore to get round the issue, try what I did - create a tiny opening slide of a flat colour (same as your project background) and set it to be your opening slide.

Worked well for me, and thankfully I can now stop hearing screaming from my clients.

115 Replies
Chris Roetzer

So I tripped over this annoying play button issue today as I have an audio music track play on my title slide (as well as slides 2 and 3); I see the grey screen/play media button when looking at the course in Review 360 for the title slide (slide 1).

I haven't poured thru the preceding 97 comments but I need a clickable button on the first slide that contains audio or video to start/begin and that should resolve? or is the answer both a 1/4 sec slide with a start button (no audio) followed by slide 2 that does have audio, but slide 2 also needs a start/play media triggered button too?

So annoying and confusing, thanks Chrome.

Michelle Frederick

I’ve used the two slide option. Have it auto advance to slide two. Then from there you can pretty much do whatever you want. Just be sure the slides are identical with the first one having no media or it will look goofy.
It’s just getting past that pesky first slide. Good luck! Post again if you need any more info. Happy to help. 

Chris Roetzer

Hey Michelle, TY for quick reply - While the media play button doesn't appear anymore, the audio on slide 2 won't play when moving to slide 2 when Slide 1 timeline ends (I set 2 sec.), nor will it play even when adding a trigger to Slide 2 to play the audio file when the timeline begins.

What does work though is a triggered "Begin" button on the title slide to jump to slide 2 when clicked; Slide 2's audio auto-played (don't need a play media trigger). So pesky! But getting past the title slide with no media works provided you use a user-triggered jump...

I adjusted shapes/animation so that when Slide 2 appears, it's identical to how the Title slide 1 appeared when its timeline ended (so as you mentioned, nothing changes in the user's view of that transition).

Michelle Frederick

Hummm, that's super weird. I have all my courses set up this way and it just skips right over the first slide and the audio starts on the second. I have the first slide set to automatically advance. Not sure why it wouldn't work that way for you. My first slide is also set up with the timeline at .25 of a second. I have a trigger on my first slide "Jump to next slide when timeline ends on this slide.

Not sure why that doesn't work for you guys.

Maria Costa-Stienstra

Hi, everyone.

We appreciate your patience while our team investigated this.

I am happy to share some great news! We fixed the issue you reported where:
Engage Interactions Overlaid with Play Button in Chrome

Be sure to install the latest Storyline 360 update (Build 3.50.24668.0) to take advantage of all the recent features and fixes. 

If the problem happens again, please let us know, or you can always work directly with our support engineers here.