Install Failed (ERROR 80070643)

My case number is 00946516 

Lets hope we can get it figured out!

Joshua:

I forgot to mention. Restarting Windows 10 and then attempting the install solved a number of error code issues for me on my laptop. ;)

Thanks Joshua and I see that Miker has been assigned to your case so I'll keep an eye on it as well! 

Hi Joshua,

It looks like Miker got you situated and you're back to using Articulate 360! For any others who come across this forum discussion you'll want to check out the steps here for Microsoft Visual C++ and if you're still having difficulty we'll have you work direct with our Support Engineers.

Hi everyone,

I am still getting an Install Failed message when trying to install storyline 2 on my pc (Windows 7 ultimate 64 bit) I get the message:

Install Failed
The storyline installation folder contents appear to have been moved, renamed or deleted. ERROR 80070643

Hi Alonzo, 

I'm so sorry you were struggling with this install issue! I saw your post in a few spots, but I just responded over here. 

Please know that our Support Engineers are available 24/7 by submitting a case here. They're always happy to help

I am getting this error now too, when trying to install Storyline 2. I don't see any clear information on fixes. Is it possible that a hard drive space issue on the C: drive can cause this installation error? [error: 80070643]

Hi Scot,

Sorry to hear that you've run into an issue installing your software.

Be sure to follow the steps here to have a clean install of Storyline 2. 

If you're still hitting that error message, please reach out to our Support team and they'll work with you to collect error logs to see what the issue may be.

Hello every one, can i get Articulate story line 360 app for free please? i try to download but it asked me to buy. i can't afford the price so that i need to get the free version. please help me.

Hello Lidiya, and welcome to E-Learning Heroes. 😊

It looks like you've signed up for a 60-day trial today. If you login to 360.articulate.com, you should be able to download the software to use during your trial.

Articulate 360: Installing and Updating the Desktop App

Hello im a new user im tried to install this articulate storyline in my computer repeatedly but failed many times. It appear 80070643 error installation. I have try various step like update my window but still didnt change and i have enough space to install. May your technical team help me pleaseeee

Hello skh and welcome to E-Learning Heroes. 😊

Thanks for letting us know that you're running into an issue installing your software. 

I've opened a support case on your behalf so that you can work directly with our technical team as requested. You should be hearing from someone soon.

Hello everyone
                            I am also having the same problem right now.
what must be do to recover the storyline

Hello Nabendu, 

So sorry to hear you are having difficulties installing Storyline on your computer. Happy to help!

In order to better assist you, I have a few clarifying questions:  

1. Are you using Articulate Storyline 3 or Articulate Storyline 360 on your computer? 

2. Are you receiving a specific error code? If you could please share that with us, we'd have a better understanding of your issue. 

One recommendation from our Support Engineers for others who have opened cases within this thread is to confirm that you have sufficient admin rights to uninstall and install the software on your computer.

• If you are also unsure of the admin rights or security permissions you have with your computer, please reach out to your IT admin to seek assistance in uninstalling and installing Articulate software on your machine.
• If you have sufficient admin rights and security permissions, kindly uninstall Storyline and follow the steps in this article to fix the issue:
  
  https://www.articulate.com/support/article/Storyline-3-How-to-Fix-Unexpected-or-Erratic-Behavior

I hope this helps! Please let us know if you have any other questions.