Issue with text variables!!!

Sep 12, 2017


I have the latest update to Storyline 360 and have found an issue of published files whenever a text variable reference is used. 

For some reason, the formatting in a text box is off when I insert the text reference variable into it. I have attached two screenshots of the text box in a published view - not preview mode.

One screenshot has the text box with the first name text variable in it and the second screenshot has the same text box but without the text variable in it. 

You will see the alignment is off. This is just one example. Don't be concerned with the grey bars that show up in one of the screenshots (I have been told this a preview mode bug that is still being fixed - I have other threads about this).

I had another slide that had the same text variable and bullet points and in published view, they were all over the place. As soon as I took the text variable away, the bullet points were aligned correctly.

I have used this variable multiple times with no issues at all. Is this a bug for 360?

32 Replies
Alyssa Gomez

Hi Amy, thanks for bringing this up. We're seeing the same problem--it appears that in HTML5, a variable reference causes the text in a text box to be compressed and change alignment. This doesn't seem to happen in the Flash output. Our team is working on a fix, and I'll be sure to add your experience to the report. 

Thanks again for letting us know this is affecting you, and I'm sorry it's been frustrating!

Leslie McKerchie

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Text with variable references would shrink in HTML5 output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Rachael Mordecai

Sorry to reopen this thread, but has anyone noticed an issue with the colour of a text box with referenced variables within it. 

We've added commonly used javascript code to print the slide, and when the print dialogue box appears (showing a preview of what will be printed) text boxes with a reference variable are not displayed in the correct colour. E.g. white is showing as grey, red turns slightly orange, etc. Text boxes with the same text, but no reference, print fine. 

There is no issue with the display on screen, only when printed. Any ideas?

Rachael Mordecai

Thanks Leslie. Just in case anyone else encounters the same issue, with the help of Articulate Support I discovered that selecting ''background graphics' in Google Chrome's print dialogue box (under '+ More Settings') resolved this. I'm not sure if there is a similar cure for other browsers. 

Stephanie Curry

Hey guys! We're running on the latest version of SL 360, and have issues with courses not showing text boxes that have variables referenced in them. This seems to be a setting in the browser because it shows up in IE, and not in Chrome for some users, while others are fine. And advice on what these browser settings should be would be greatly appreciated. 


Jacqueline Byrne

Hello, I am having several alignment issues when calling a variable. Sometimes, the text that the variable calls goes off the page. Other times, it doesn't. Also, the bullet points that I am using are randomly wonky and unaligned. Attached is an example of the text going off the page, the references I am using, and the bullet point alignment. I am using Storyline 360.

Leslie McKerchie

Hello Cassidy,

I cannot speak for Jacqueline and in taking a look at her case, it looks like she had a couple of alignment issues she worked with our team on.

The original issue published here was corrected in Update 16, so this is quite a while back.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.