Issue with text variables!!!

Hi Amy, thanks for bringing this up. We're seeing the same problem--it appears that in HTML5, a variable reference causes the text in a text box to be compressed and change alignment. This doesn't seem to happen in the Flash output. Our team is working on a fix, and I'll be sure to add your experience to the report. 

Thanks again for letting us know this is affecting you, and I'm sorry it's been frustrating!

thought I was losing my mind... i have a text variable at the beginning of a text box and it makes it appear as if there is a slight indentation of that first line even though there isn't. 

Thanks for sharing your experience, Matt. I'm curious, do you notice a difference in the indentation if you view the Flash output instead of the HTML5 output?

Alyssa-

Yes, in a version of the course published with Flash only, the issue is still present.

Hmm, that's odd. We were seeing it only in HTML5, so it's interesting to hear that you're seeing it in Flash, too. I'm going to do a bit more testing on this, and I'll pop back in when I have more to share!

I thought it was odd too, so I published a version that specifically included ONLY Flash so that there would be no way the LMS or my browser might try to serve it up to me in HTML5 as a fallback. I uploaded that Flash-only version to my LMS and got the results you see in my last screenshot.

Hi Matt,

Could you also test this outside your LMS? That way we can isolate a bit further where the issue may be. You could use a site such as SCORM Cloud to test it - which is an industry standard for LMS Testing. Take a look at this article to get started. 

Hi, has there been a fix yet for html5?

Thank you.

Hi Amy, I'm sorry this is plaguing you as well. Our team is still looking into this bug, and we'll post an update here as soon as we can. Thanks for reaching out!

Sorry for the delay getting back to you, I've been out of the office all week. I just tried this in Scorm Cloud and get the same results. Flash only...see screenshot.

No worries Matt - thanks for the image. I'll share with our team that you're also seeing this in Flash only. Can you let me know what browser it was? 

Screenshot was in Chrome but it behaves the same in Firefox and Edge. All were fully patched, latest versions.

Thanks, Matt. I'll add that information to our report.

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Text with variable references would shrink in HTML5 output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Sorry to reopen this thread, but has anyone noticed an issue with the colour of a text box with referenced variables within it. 

We've added commonly used javascript code to print the slide, and when the print dialogue box appears (showing a preview of what will be printed) text boxes with a reference variable are not displayed in the correct colour. E.g. white is showing as grey, red turns slightly orange, etc. Text boxes with the same text, but no reference, print fine. 

There is no issue with the display on screen, only when printed. Any ideas?

Oh no Gavin.

I have not seen a similar issue reported regarding the color being incorrect during printing.

Would you be able to share your .story file for us to take a look?

Welcome to E-Learning Heroes by the way :)

Thanks Leslie. Just in case anyone else encounters the same issue, with the help of Articulate Support I discovered that selecting ''background graphics' in Google Chrome's print dialogue box (under '+ More Settings') resolved this. I'm not sure if there is a similar cure for other browsers. 

Thanks for the update, Gavin!

Hey guys! We're running on the latest version of SL 360, and have issues with courses not showing text boxes that have variables referenced in them. This seems to be a setting in the browser because it shows up in IE, and not in Chrome for some users, while others are fine. And advice on what these browser settings should be would be greatly appreciated. 

Hi, Stephanie. Thanks for bringing this to our attention!

Do you know what version of Chrome the affected learners are using to view the content? Also, are you able to reproduce this problem in Chrome on your end as well?

Happy to dig in with you!

Hello, I am having several alignment issues when calling a variable. Sometimes, the text that the variable calls goes off the page. Other times, it doesn't. Also, the bullet points that I am using are randomly wonky and unaligned. Attached is an example of the text going off the page, the references I am using, and the bullet point alignment. I am using Storyline 360.

Hi Jacqueline,

I'm sorry you're running into some alignment issues! I'd like to get our support engineers to take a look at your file if you're comfortable sharing it. You can use the link below to your unique case, and once they're don't testing it, they'll reach out with next steps.

• Share your file here!

Hi Jacqueline, were you able to get this issue fixed? I am running into a text variable alignment issue as well and am curious to know how to fix it. 

Hello Cassidy,

I cannot speak for Jacqueline and in taking a look at her case, it looks like she had a couple of alignment issues she worked with our team on.

The original issue published here was corrected in Update 16, so this is quite a while back.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.