Issue with text variables!!!

Hi,

I have the latest update to Storyline 360 and have found an issue of published files whenever a text variable reference is used. 

For some reason, the formatting in a text box is off when I insert the text reference variable into it. I have attached two screenshots of the text box in a published view - not preview mode.

One screenshot has the text box with the first name text variable in it and the second screenshot has the same text box but without the text variable in it. 

You will see the alignment is off. This is just one example. Don't be concerned with the grey bars that show up in one of the screenshots (I have been told this a preview mode bug that is still being fixed - I have other threads about this).

I had another slide that had the same text variable and bullet points and in published view, they were all over the place. As soon as I took the text variable away, the bullet points were aligned correctly.

I have used this variable multiple times with no issues at all. Is this a bug for 360?

27 Replies
Leslie McKerchie

Hello Cassidy,

I cannot speak for Jacqueline and in taking a look at her case, it looks like she had a couple of alignment issues she worked with our team on.

The original issue published here was corrected in Update 16, so this is quite a while back.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.