New in Storyline 360: Integrated Review 360 Comments
Jul 18, 2023
When you need feedback on a course, Review 360 makes it easy to share your e-learning with stakeholders and collect their thoughts. It’s always been a handy timesaver—and integration with Storyline 360 will streamline your review processes even further!
With the new Comments panel, you can browse through feedback, reply to and resolve comments, and quickly update your course with suggestions from your reviewers—all right from Storyline 360. By reducing the need to bounce back and forth between apps, you can speed up your revision process and trim down course production times.
To access comments, first make sure you’ve published your course to Review 360. Then simply expand the Comments panel on the right side of your screen, just under the Triggers panel. To keep the process simple, this panel shows only the comments for the slide you’re viewing.
And if you also use Rise 360, you’ll be happy to hear this feature is available there as well. Head over to the related discussion for more details: New in Rise 360: Integrated Review 360 Comments.
If you’re an Articulate 360 subscriber, you can use this feature right now to speed up your course reviews. And if you don’t have Articulate 360 but want to see how much time integrated reviews can save you, you can start a free 30-day trial.
We’re always looking for ideas for enhancing features. So once you’ve tried in-app comments, we’d love to hear what you think! Please share any feedback or suggestions in the comments below.
The Storyline 360 Team
Pinned Reply
Based on your feedback, we made an improvement that we hope elevates your in-app comments experience. You can now easily address feedback on a specific course from various stakeholders. View comments for multiple Review 360 items right in Storyline 360 or Rise 360.
Let us know your thoughts about this enhancement. We'd love to hear from you!
83 Replies
Thank you so much for adding this feature. It will be very useful when needed.
How do I turn it OFF? Like, I can undock the panel but I want to close it so I'm not losing screen space for something I'm not using. Collapsing is nice, closing is better. Can't this just be an option/tick box under the View tab maybe?
Hello Andres!
Great question! Right now, the only option is to undock the Comments section as there isn't a way to toggle the view currently.
I have updated my Storyline 360 to the latest version v3.79.30834.0, have republished by storyline file to Review 360 and still the only thing I see under Comments is "we are unable to connect to Articulate 360. Please check your connection and try again."
I have tried on my local drive as well as my network drive and neither works.
Hello Katherine,
Happy to help!
Looks like your Storyline 360 installation is having trouble connecting to necessary endpoints needed to make certain features work. As a troubleshooting step, please ask your network admin to add the following endpoints to your organization's allowlist:
If the issue persists, try doing a repair of your Storyline 360 installation to see if this does the trick.
Let me know how it goes!
Other people in my agency are using this feature and it works fine for them, so I don't believe that is the problem on mine. But I will ask about it.
Hi, Katherine!
Thank you for letting us know that other users in your agency are able to access this feature. Please let us know if the steps Joe suggested above don't solve the issue, and we'll be happy to troubleshoot further!
Hi, will this feature be added back to Articulate? I had the feature and thought it was excellent, but one day it just disappeared. I'm sad about that because this feature actually did save time and effort!
Hi Kenya,
Happy to help!
This feature is still available as long as you are using a recent installation of Storyline 360. Note that Review 360 comments only appear in Storyline 360 courses you've published to Review 360. New courses and courses that haven't been published to Review 360 won't have this feature available to them. You can find more information on this feature here.
Let me know if you have any questions!
I had this feature, and now I don't. How can I bring it back?
Hi, Steve!
I'm happy to help. Can you please confirm that you have the latest version of Storyline 360 installed? Additionally, you'll want to make sure the course has been published to Review 360 to take advantage of this feature.
Please let us know if the issue persists!
Hi Kelly - I did update to the most recent version, republished to Review and still I don't see the Review pane on my current project. It's odd because I used to have the Review pane on this project and I still have the Review pane on other projects.
Hello Steve!
I'm happy to jump in; I appreciate your patience in applying troubleshooting steps so far! I agree with Kelly that you should see the Review Comments panel after publishing the project to Review 360. Here are further troubleshooting steps I recommend:
Yesterday, 10-04-2023, I published a SL360 project to REVIEW. After the content was published, I had the BETA Comment window and it was docked.
When I opened the content this morning, after receiving comments for editing. no Integrated comments window is present.
The software has been updated, but the integrated comments feature has disappeared.
In RISE it works fine.
Hi Eric, and thanks for reaching out!
I see you've connected with my teammate, Dexter, in a support case. We'll continue the conversation there to continue troubleshooting.
If anyone is experiencing a similar issue, here are a few initial steps to try:
If these troubleshooting steps don't resolve the issue, please reach out to our talented Support Engineers in a case. We'll be happy to assist you!
Hi Eric - thanks for that.
I tried re-docking and it didn't work. What's odd is that some story files have the Review pane, others don't.
I did publish to a new Review link and it appeared. I published to the old review link but can't see the comments from the old original review.
Steve,
The fact that some of your SL360 files have the comments and some don't is interesting. I'll need to review some of my older source files to see if that holds true.
Thanks for the tip.
Thank you for this new feature. I was using it extensively this week for the first time. I like the idea of it, but I don't like the placement between the layer and trigger panel. I had to constantly expand and close the comment panel to look at my triggers. I guess I see that right side of the screen as "my development area" and when you have a ton of triggers on a slide, the comment panel interferes. Can you move it? Maybe to the ribbon?
Hi Jodi,
You can look for this icon in the comment panel to undock it and reposition it to your preferred location on your monitor. If you are working on multiple monitors, you can also move undocked panels there to free up space on your screen.
If you ever find yourself having trouble locating panels that you've undocked, you can always use the Redock All Windows button to restore the default view.
Thank you. I'll give that a try.
Is there any data being saved to our hard drives with this feature?
Very useful new feature, really like it when it works. At first I found that feedback comments are not showing but after reading the above posts I was able to get it working by re-saving and re-publishing.
One glitch I have found though.... When closing a project and opening another one, it still shows the feedback comments from the previously opened project. To fix this I have to shut down Storyline completely and relaunch the app for the correct comments to show.
Does Articulate store any of the comments to our hard drives now that it's integrated? I suspect it's just pulling the data down into a shell, but my boss is asking for security reasons
Hi Ryan!
Thanks for reaching out!
No, Integrated Review 360 comments are not stored locally. The review function does not work when using Storyline 360 in 'offline mode'.
Please let me know if you have any more questions!
I have attempted to read the majority of comments and have not come across the solution that fits my case. I use Storyline 360. The Comments feature worked for me when it first came out but has not worked for 4-6 weeks now. Courses are built and stored on local drives until they are complete and then moved to SharePoint, but are always pulled back down and worked on locally. I install updates regularly. All panels are docked. Courses are resaved and republished every few days while in the development process. My Beta Comments continues to say "We are unable to connect to Articulate 360. Please check your connection and try again." (I am logged into Articulate 360.)
Any other thoughts to get the Comments in Storyline 360 to reconnect to Review 360?
Hi Kris,
Sorry to hear that you ran into this issue. Based on your error message of Articulate 360 being unable to connect to certain endpoints, I'd recommend reaching out to your Network Admin to have the following endpoints added to the allowlist in case they may have updated their network settings:
If the issue persists, please open a case with our support team here so we can take a look at what's happening.