Forum Discussion
Play and Stop buttons greyed out in Timeline
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hello Elissa, and welcome to Heroes!
I am not sure what you are referring to here. Are you referring to the prev and next button on the slides? or the play/pause button on the seekbar?
You could also attach your file using the paperclip ico if you would like us to take a look.
Hi Elissa,
In that image you've shared they don't look greyed out - could you tell us under what conditions this function isn't working for you? Does it happen in all your Storyline files or only particular ones or on a certain slide? You could always begin by looking into the repair of Storyline. You could also look at importing a file into a new file if you're only seeing this behavior within a particular file.
5 years on....and this has not yet been resolved, ( Version SL3 7:3.720003.0) This happened to me while using SL1, SL2 and SL3, the only way out of this is to save, exit and re-open...this is a frustrating time waster for me.
Hello Elissa!
If the suggestions Ashley shared do not work, you could always attach your file here for us to look at.
Hi Michael,
Sorry that we're just getting back to you now - but our team doesn't work over the weekends, and we're catching up after a holiday break as well.
Your image looks similar to Elissa's in that it's hard to determine the buttons are greyed out. You mentioned it worked at one point - but has stopped working recently (I assume)? Have you looked to confirm that you're working with all local project files as described here and have you also looked at conducting the repair of Storyline?
Did anyone ever figure out what causes this? I am going through the exact same thing, the play and pause buttons displayed, but all of a sudden they didn't. They display fine on another project. I feel like there's some button I pressed in error.
Hi Donna,
Have you already looked into the other troubleshooting steps in this thread? I haven't seen this on my own project files yet, but I'd also want to confirm that you're working locally as mentioned above.
I occasionally experience the same issue. I am running Storyline 2 Update 4: 1501.717
I notice that it mostly happens when i have 2 instances of Storyline 2 open (2 separate SL files).
I've discovered this is when the Play and Stop buttons are greyed out for me as well. It doesn't matter what projects I have open. They grey when multiple instances of Storyline are open.
Closing one instance doesn't resolve the issue for me. I had to close both instances and just reopen one. The buttons were available again.
Hi Bobbi,
Thanks for the image - as I mentioned earlier I haven't experienced this yet, so I'd suggest going through the troubleshooting steps above in terms of working locally and conducting the repair.
Michael, Thank you for the information! I have also discovered that moving around within the story file often seems to temporarily correct the issue.
This isn't a "show stopper" issue for me, just rather annoying. My purpose for posting was mainly to identify that it does indeed also happen in SL2 (you mentioned you were using SL1 when it occurred for you). Also, to point out that I notice it more frequently when I have 2 instances of SL open (2 separate SL files)... Hoping to provide a mechanism for SL team to be able to recreate the issue (and ultimately fix it!). :-)
