I'm sorry to hear that you've hit this snag, but I'm happy to help troubleshoot! I have a few clarifying questions to start.
Are you seeing the black border around the video in preview mode or when you publish the course?
What is the size of your slide?
If this occurs in the published output, have you tried to adjust the Browser Size in the Player Properties to see if that helps?
If you're comfortable sharing your file with us, I'd be happy to take a closer look! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
It's a possibility that you're seeing the black borders around your video because of a difference between the resolution of your video, the size of your screen, and/or the resolution of the monitor you're using to view the video.
As a troubleshooting step, try adjusting the slide size of your Storyline 360 project to match the resolution of your video to see if this helps. You can get the resolution of your video by right-clicking on it, selecting Properties, and clicking on the Details tab.
This issue continues to persist, my work around is to create a white rectangle without fill and thicker weight on the outline. This has appeared a couple times since 2022 as questions yet there hasn't been a fix. It's not isolated.
4 Replies
Hi Nadia,
Welcome to the E-Learning Heroes community!
I'm sorry to hear that you've hit this snag, but I'm happy to help troubleshoot! I have a few clarifying questions to start.
If you're comfortable sharing your file with us, I'd be happy to take a closer look! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi Kelly, I just published it for review and the border is not showing! It seems to only appear in preview mode within Storyline. Thank you!
Hello Nadia,
It's a possibility that you're seeing the black borders around your video because of a difference between the resolution of your video, the size of your screen, and/or the resolution of the monitor you're using to view the video.
As a troubleshooting step, try adjusting the slide size of your Storyline 360 project to match the resolution of your video to see if this helps. You can get the resolution of your video by right-clicking on it, selecting Properties, and clicking on the Details tab.
This issue continues to persist, my work around is to create a white rectangle without fill and thicker weight on the outline. This has appeared a couple times since 2022 as questions yet there hasn't been a fix. It's not isolated.