Remove video border

May 26, 2023

I have imported a video that is 16:9 ration to Storyline 360 and it pads with black borders around the video - how can I remove the border?

3 Replies
Kelly Auner

Hi Nadia,

Welcome to the E-Learning Heroes community!

I'm sorry to hear that you've hit this snag, but I'm happy to help troubleshoot! I have a few clarifying questions to start.

  • Are you seeing the black border around the video in preview mode or when you publish the course?
  • What is the size of your slide?
  • If this occurs in the published output, have you tried to adjust the Browser Size in the Player Properties to see if that helps?

If you're comfortable sharing your file with us, I'd be happy to take a closer look! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete. 

Joe Tansengco

Hello Nadia,

It's a possibility that you're seeing the black borders around your video because of a difference between the resolution of your video, the size of your screen, and/or the resolution of the monitor you're using to view the video. 

As a troubleshooting step, try adjusting the slide size of your Storyline 360 project to match the resolution of your video to see if this helps. You can get the resolution of your video by right-clicking on it, selecting Properties, and clicking on the Details tab.