Report.html not showing student answer after resuming course

Hello there, Emalyn.  I was able to replicate what you're experiencing in Storyline 2 but not in Storyline 360.  Could you just verify in which version you're working?  When I resumed on the results slide, I had no answers in the report.  When I resumed halfway through the quiz, only the questions I answered in the current session were recorded in the report.

Our QA team is aware this behavior in Storyline 2, so I'm going to add your experience to their report and see where we are on that.  Thanks so much for bringing this issue up!  I didn't see a workaround listed outside of forcing your users to start the course over if they exit.  I can see where you might not want to limit their ability to sign in and out of your course as they need, so I apologize that this feature isn't working as expected.

We will be sure to update this discussion with news from our QA team when we can.

Hi again-  just to provide a bit more information here.  I wasn't able to reproduce this behavior with Storyline 360's HTML5 output, specifically.  I found the same behavior with the Flash output, however.  Articulate 360 has a completely rebuilt HTML5 engine, and now that Print results is supported with HTML5 in 360, those factors might be contributing to the reason why Print Results is able to hang on to that information better.

So it looks like this is specific to the Flash output, which is good for us to know when investigating, but I thought I'd share that with you as well!  Thanks again.

Strangely, I've just had this happen to me using a Storyline 360 course! The course was loaded as a test on my LMS.

Hi Libby!

We've seen a problem in Storyline 360's Print Results page, specifically when the learner leaves the course in the middle of the quiz. When the learner returns to finish the quiz then clicks "Print Results," only the answers from the recent session are shown. Does that seem to match what you're seeing?

Yes that tallies with my experience! I think I was re-attempting the quiz and it didn't capture any of the responses.

Hi Libby,

Were you following the same steps Alyssa mentioned, with exiting the quiz prior to completing it, or had you used a Retry button or similar on your results slide to retake it? 

I want to make sure I capture and document your experience as our team is looking into this issue. 

Continue incomplete attempt  (after exiting) > resume from results slide > Blank

Continue incomplete attempt (after exiting) > retry from results slide > Answers are filled in

Resume completed attempt (after exiting) > takes me to the results slide where I left off > answers are blank.

Does that help?

Thanks for confirming that, Libby! What you're seeing is consistent with what's happening on our side. We'll keep you posted on our progress as we move towards a fix!

Any update on this issue?

Hi, Vyoma. Thanks for checking in, and sorry you're running into this!

Although I don't have an update to share just yet, I promise to keep this discussion updated as soon as new information is available. Here's a glimpse into how we tackle bugs like this one!

In the meantime, we're happy to have a closer look at your setup to see what approaches we can offer. If you're able to share the .story file, please use this private upload link.

I’ve experienced the same issue whereby when users return partway through a series of Essay questions, they only see the answers they entered after returning displayed when clicking the Print Answers and not their answers from their first session (despite the resume function saving the answers entered from their first session).

I figured a workaround for this would be to ‘review’ their answers.

So on the final page I have a button to Print Answers, I have now disabled this button and added a new button called Review Answers with a trigger to jump to first slide. The user is then forced to submit their answers once again (they cannot edit their answers) in one session. When they get to the final page, Review Answers in now disabled and Print Answers enabled, clicking Print Answers will display the Report.html page with all the user’s answers as they have submitted them during this one session.

I know it’s not ideal to have the user click through their learning again (adds to the narrative that elearning is click click click?) especially if your course has lots of questions, but it does work. 

I hope this makes sense and helps out until Articulate can find a fix for this issue. 

I am having the same problem with not all the responses displaying with Print Report option.  Has this been fixed?

Hello Angie, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you are experiencing a similar issue. Since the first couple of responses are missing, it looks like the user may have answered those questions in a previous session, then came back to finish in another session. This issue is still open with our team. This conversation is attached so that we can share updates with you here. I wanted to share some information on how we define bugs and how we tackle them when they occur.

Hi everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 75, we've included important fixes. One of the bugs we've fixed is: 

• The print results report.html file didn't include every quiz and survey response when learners resumed the course.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you have any questions!