Scroll text and Accessibility


We noticed today that JAWS reads scroll text a little bit weirdly. I have large amount of text in a scroll panel. When the tab key is applied on the scroll panel, the text is read out by JAWS. The weird  thing is, it reads around 10 lines and restarts to read again. On the second read it reads completely.....

The client has come back that JAWS reads the scroll text twice...

What must be the issue? 

Pls help.


21 Replies
Alyssa Gomez

Hi there Hassy! Thanks for letting us know about this problem you're having. I'm going to try and recreate it in a new file. First, can you help me with a couple of details?

  • What version of Storyline are you using?
  • Is the content hosted on a LMS or Web Server?
  • What web browser did you use to test the content?
Leslie McKerchie

Hi Hassy,

Thanks for sharing your file and allowing us to take a look.

I published your file using Storyline 3 and uploaded the output to Tempshare for testing.

Our system requirements for Storyline 3 states:

Screen Reader

HTML5: JAWS 16 or later with Internet Explorer 10 or later, Google Chrome (latest version), Firefox (latest version)

Flash: JAWS 16 or later with Internet Explorer 11


I tested using Jaws 18 and Google Chrome Version 64.0.3282.186

The entire scrolling panel was read by JAWS. You can see my published output here.

Crystal Horn

Hi there, Hassy.  I gave it a test too, in Chrome in my Windows environment.  I had an update for Chrome, so now I'm on version 64.  Using JAWS 18, the screen reader read through the entire scroll box of text the first time.

I'm not sure what the difference could be between our experiences.  Do you shift focus at all when the screen reader is reading?  I was tempted to move the scroll bar so I could follow along, but that would have taken the screen reader away from the text.

Steven Walsh

I have a similar issue.  JAWS will read everything inside the scrolling panel when tabbed to instead of reading the assigned alt-text.  Next it will re-read the text inside the scrolling panel when the text is tabbed to.  I unchecked the Alt Text for the text box, but then JAWS doesn’t see it at all.  I also tried putting the text at the end of the tabbing order but JAWS still read it after reading everything in the scrolling panel.

Any ideas on how to have the text only read once?

Crystal Horn

Hi there, Steven!  If you leave the scrolling panel object in the tab order window, JAWS will read the contents of the panel.  In this linked example I mocked up, I removed the scrolling panel from tab order.  Instead, the focus goes directly to the first item in the scrolling panel, and tabbing through reads each item individually.

Would that setup work for you?

Alyssa Gomez

Hey Erin,

We can help you sort this out! With your permission, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test in IE11 with JAWS and let you know what we find!

Erin V

Hi Alyssa,

I've attached a file example for you to use. JAWS 18 stops reading after the word download in the second paragraph.  I am using JAWS 18, Storyline 3, publish in Flash and IE11.

I look forward to hearing from you.



Katie Gokhshteyn

Hi, Ravi. Thanks for checking in, and sorry you're at this obstacle!

While I don't have an update on this issue just yet, I promise to keep this discussion updated as soon as new information is available. 

For now, would it work for you to place the longer text into multiple text boxes? Let us know, and we're also happy to dig into your .story file to explore other solutions!