My team and I are experiencing some difficulty in completing modules that were upgraded from SL2 to Sl3 while in Edge. They work in all other browsers, but in Edge we're experiencing issues navigating to any question/survey slides. It just crashes and goes to the beginning of the module. We're publishing in HTML 5 only. Any suggestions? has anyone experienced this is Edge before?
I am having the same issue with Edge, as soon as any animation occurs the file crashes. I have tried publishing to flash/html5 htm5/flash and html5 makes no difference.
Published to LMS as scorm 2004 hosted running on forma.LMS. Also crashes on publish to web
I tested your course as well and saw the Edge crash too.It looks like you've also started a Support case and my colleague Chino has been in touch testing it!
I'll follow along in your case as he's testing in.
I took a look at Grame's case, and my colleague Chino was waiting on some additional confirmations from him.
Have you looked to see if your slides that are crashing contain any shadowed text? That was an issue recently fixed in Storyline 360, and that fix will be available in Storyline 3's next update.
We've discovered a bug in Storyline 3 where slides that have text with a shadow effect will crash in Microsoft Edge. Can you tell if the slides that crash have text with shadow?
In that case, Neal, I'd want our Support Engineers to take a closer look at your file. It sounds like there's something going awry here, beyond the bug I mentioned earlier. Click here to share your file with us, and be sure to let me know your case number so I can follow along.
Absolutely, Casey! We're targeting to release a fix for this bug in the next update of Storyline 3. As soon as the fix goes live, we'll share the good news here!
I'm experiencing crashing in Edge too, when it's using the HTML5 version published for SCORM 2004. Thought it was caused by the shadows I had applied to a number of shapes. Turns out that it's not the shadows, but rather the markers that are on one of the slides. When I remove the markers, it works fine in Edge. When I add just one marker, it crashes/freezes. My project, though, was built originally in Storyline 3.
Thanks Tim for sharing that! I'm seeing the same thing. 😕 Edge does not want to play nice with Storyline's HTML5 output - but not to worry! We have this filed as a software bug now, so we'll let you know more information as soon as we can.
Interesting find, Tim. Thanks for letting us know. I'll be sure to update our bug report with that information. As soon as the fix is released for Storyline 3, we'll share the good news here!
We ran the latest (May 8) Storyline 3 update and republished the course as both HTML5 and HTML5/Flash. The update appears to have fixed the Edge issue but also introduced a new Safari issue for both HTML5 and HTML/Flash versions - the course title page loads but the next button doesn't work - when the user clicks it it just spins and they cannot advance.
Correction: it turns out we ran the March update (not May) and that was where the Safari next/prev buttons broke. We're installing the May 8 update now and will publish a new version and test. Will report back.
well, actually I don't have a computer with Edge to test in scorm cloud - I had tested chrome/IE. I only know that I had many users reporting the api error in the past few days. I don't have a SF team or direct relationship with SAP - too complicated to explain.
We are experiencing an issue where SL2 files were upgraded to SL3 and then placed into RISE via blocks. Once published to SCORM via RISE our LMS (Docebo) is playing the rise course/file but only the audio plays on the first slide. No content. The Rise link plays perfectly but once exported to SCORM there is a break down. All browsers work except EDGE.
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I'm happy to help, Nikita!
When you published your Storyline 3 project, did you publish for Articulate 360, Web, LMS, or something else?
Also, where is the published project hosted?
I am having the same issue with Edge, as soon as any animation occurs the file crashes. I have tried publishing to flash/html5 htm5/flash and html5 makes no difference.
Published to LMS as scorm 2004 hosted running on forma.LMS. Also crashes on publish to web
see link
http://www.dtasc.co.uk/appLms/downloads/silverservice/story_html5.html
Chrome works, opera works and firefox.
Hi Grame,
I tested your course as well and saw the Edge crash too.It looks like you've also started a Support case and my colleague Chino has been in touch testing it!
I'll follow along in your case as he's testing in.
Hi Neal,
Are you also using Storyline 3 or Storyline 360?
I took a look at Grame's case, and my colleague Chino was waiting on some additional confirmations from him.
Have you looked to see if your slides that are crashing contain any shadowed text? That was an issue recently fixed in Storyline 360, and that fix will be available in Storyline 3's next update.
Hi Neal,
We've discovered a bug in Storyline 3 where slides that have text with a shadow effect will crash in Microsoft Edge. Can you tell if the slides that crash have text with shadow?
Keep me posted!
Alyssa, is your team working to come up with a a patch for this bug?
Thanks,
Casey
In that case, Neal, I'd want our Support Engineers to take a closer look at your file. It sounds like there's something going awry here, beyond the bug I mentioned earlier. Click here to share your file with us, and be sure to let me know your case number so I can follow along.
Absolutely, Casey! We're targeting to release a fix for this bug in the next update of Storyline 3. As soon as the fix goes live, we'll share the good news here!
Good detective work Neal, thanks for sharing. If you need our assistance, looks like Alyssa shared the links for you above :)
I'm experiencing crashing in Edge too, when it's using the HTML5 version published for SCORM 2004. Thought it was caused by the shadows I had applied to a number of shapes. Turns out that it's not the shadows, but rather the markers that are on one of the slides. When I remove the markers, it works fine in Edge. When I add just one marker, it crashes/freezes. My project, though, was built originally in Storyline 3.
Thanks Tim for sharing that! I'm seeing the same thing. 😕 Edge does not want to play nice with Storyline's HTML5 output - but not to worry! We have this filed as a software bug now, so we'll let you know more information as soon as we can.
Interesting find, Tim. Thanks for letting us know. I'll be sure to update our bug report with that information. As soon as the fix is released for Storyline 3, we'll share the good news here!
Thanks, Ashley and Alyssa.
Having this problem too. When is a resolution expected? Storyline 3
Hi Donna,
Sorry to hear that you've run into this as well.
I do not have an answer for the when, but we do have this reported.
By replying you should now be subscribed so that you will get an update when we have one.
Looks like Leslie beat me to it!
I'm sorry you've run into this issue, but I'm glad you let us know. That helps us prioritize bugs and fixes.
We ran the latest (May 8) Storyline 3 update and republished the course as both HTML5 and HTML5/Flash. The update appears to have fixed the Edge issue but also introduced a new Safari issue for both HTML5 and HTML/Flash versions - the course title page loads but the next button doesn't work - when the user clicks it it just spins and they cannot advance.
Correction: it turns out we ran the March update (not May) and that was where the Safari next/prev buttons broke. We're installing the May 8 update now and will publish a new version and test. Will report back.
Thanks for keeping us informed Susan :)
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Hi Cheryl,
I'm sorry that you’re still struggling with this LMS API error and saw you reached out here and in this other discussion.
Did your SuccessFactors team have any insight into what is causing that error, especially since it's working in SCORM Cloud?
Definitely keep us posted, I know lots of other folks use SuccessFactors so it'll be good insight to have.
well, actually I don't have a computer with Edge to test in scorm cloud - I had tested chrome/IE. I only know that I had many users reporting the api error in the past few days. I don't have a SF team or direct relationship with SAP - too complicated to explain.
I was wondering has there been any progress in fixing this 'edge' issue?
Hi John,
No update yet, but we'll let you know here as soon as there is more info to share.
If you're subscribed to the discussion you should see an email notification of any new responses in this post.
We have had issues with Edge with both Rise and SL3 courses but it's an API error message and we made them use IE
We are experiencing an issue where SL2 files were upgraded to SL3 and then placed into RISE via blocks. Once published to SCORM via RISE our LMS (Docebo) is playing the rise course/file but only the audio plays on the first slide. No content. The Rise link plays perfectly but once exported to SCORM there is a break down. All browsers work except EDGE.