Storyline crashing consistently when playing timeline

Hi Ryan,

Welcome to the heroes page.

We had similar problems to, not when clicking the preview button but when changing fonts etc...

I don not exactly know what goes wrong, yet this worked for us.

• Rebooted the computer
• Created a new storyline file
• Imported the erroneous one into it

Hope it helps for you too

Cheers

Geert

Thanks for the suggestions!   This has been going on for weeks and has occured when working on three different .story files. I've rebooted many times.  The only commonality between these three files is they use voiceover imported using the Insert, Sound, Record Mic feature in Storyline.  I believe most of the time the slide contains a 10-60 second audio recording.

Storyline crashes for me when using the Play icon (lower left) or the Preview button (ribbon), almost exclusively on slides that have an abundance of large images.  I have some slides with many images that will crash Storyline 90% of the time I click Preview, and other slides with minimal images that never crash.

You might try to keep your image data to a reasonable minimum until Articulate comes up with a fix.  Let me know if this helps.

We might be having different issues. I have never experienced a crash using the preview button in the ribbon.  I only crash when using the "play" button near the timeline.  Unfortunately, I need to add cue points to time graphics with the audio and cannot do this in "preview" mode. 

I would love to know if the developers actually acknowledge this is a bug and if they are working on a fix.

Is there a list of known issues listed on the site somewhere?

Hi Ryan and welcome to Heroes!

I'm sorry to hear about the crashing you're experiencing when using that play button. I haven't experienced it myself, and don't see it as a known bug (they are not listed publicly, but you can always as us, or connect with our Support engineers) but it doesn't mean that it's not a bug. So with that being said, I'd like to have you go through the following troubleshooting steps, and then if the behavior continues on a new file, can you share that file with us here or using the previous link to our Support team? 

1. First, you already confirmed you were working with local project files, but please also check the file name and file path as described here. 

2. Follow the repair steps outlined here to repair Storyline. 

Also, if the crash continues you'll want to pull the error logs as described here. 

Thanks for the suggestions. None worked, though. I'm submitting crash logs and opening a ticket.  Thanks again!

Thanks Ryan - if you'd like to share the case number with me, I'm happy to follow along. 

I CONSTANTLY have the same issue.  Storyline crashes repeatedly.  Sometimes it is still running in the task manager even after it has crashed.  I have learned that I have to make sure that there are not two instances running or I end up with a real mess.  It started out that SL did not like the logo I had, so I had to change it... three times.  Now that that is stable, it really does not letting me use the timeline preview.  I have to make sure that I have saved any changes before I hit the play button or it will definitely crash. I thought it was an Adobe Flash issue, but after uninstalling and reinstalling flash multiple times, I have decided that is not the issue.  Also, every time there is a Microsoft update, I have to uninstall, reboot, and reinstall Storyline.  It really hates MS updates.  I really like this program, but the crashing eats so much time.  And it is totally inconsistent.  I can work two days with no problems and then have a day that is more problematic than not.

Hi Joy and welcome to Heroes,

I'm sorry to hear about the constant crashing you're experiencing - and it's definitely something we'd like to look into. 

First, I'd like to check that you're following along with the steps detailed here which are known to cause odd behavior in Storyline:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

Next, what version of Storyline are you using? We're currently on update 5.  You'll also want to make sure Storyline is installed on your local drive and that you're up to date with the minimum requirements here. 

Lastly, you mentioned uninstall Flash and repairing Microsoft, but I'd also recommend going through the repair steps for Storyline here. 

I too have the problem of Storyline crashing almost every time I click the play button on the timeline. I have uninstalled Storyline according to Support's instructions and uninstalled Adobe Flash. I re-installed both according to Support's instructions. I have done this three times now, and the problem persists. All of this started after a recent update about a month ago. Before that, Storyline NEVER crashed period.

There has to be a solution to this problem, I can scarcely get any of my work done as a result of the constant crashes. I can see I am not the only one with this problem. I have always praised Storyline, but I am beginning to very frustrated with Storyline and this issue.

Can someone please help?

Thanks,

Dan