Storyline crashing consistently when playing timeline

Hi Dan,

Our last update (update 5) was at about the end of January and there was an update released last week (update 6). Do you know which update you're using?

I see you're working on this with Jayem in a case (# 00413341 for my reference). I don't see yet, that Jayem as you to pull the error logs as described here, although I suspect that is the next step since you've conducted the detailed repair and that you're working locally.

I'll let him know that I shared that information here, and once you've pulled the logs you can send them along to Jayem.

I've ran into this issue on occasion. Never the same apple twice. I have discovered though that I've narrowed it down - at least in my cases - that the problem is whatever media file on that slide.

When it happens to me and I get constant crashes, it's usually a video file or audio file. And those files were typically sent to me from the client. The only thing I can deduce is whatever software the final rendering output of media files may be causing the problem either in the codec or some other setting.

I've never taken the time to dig in deeper to troubleshoot, but hope my testimony helps in identifying the cause on your end.

I think the solution to my problem has been resolved by the steps suggested by Greert, above:

• Rebooted the computer
• Created a new storyline file
• Imported the erroneous one into it

I created a new Storyline project. I then re-sized the slide dimensions to match my original projected and imported my player skin which I had saved. I then imported the project which was exhibiting the freezing when the timeline play button was clicked.

I have been working on the project all morning and have not had one problem with the timeline player crashing the project.

Thank you Greet, for the suggestion.

Dan

Glad to hear your frustrations have been solved. Odd thing and nearly impossible to pinpoint, but my gut tells me it's a file in a project that brings in some corruption. The only solution as you've discovered is rebooting and rebuilding.

HELP! Having similar issues, but only when I'm trying to preview or publish which is NOT allowing me to view what I've created. Here's the error log and what I'm seeing every time I publish or preview.

Hey Cayman,

Sorry you are having a tough time with this issue.

I just replied to a similar post here.

Just linking the two for anyone following along.

I was just having the same issue - I updated the SL software to the July 27th 2021 build and poof - problem gone. 

Makes me wonder what Articulate updated without my consent on the backend while waiting for me to upgrade to the latest rev... ? Two days ago it worked fine on this same project file - I don't like to update SW in the middle of projects so was holding off.  But before I upgraded the software starts crashing every time i play a slide - not cool brah!

Then again - with the glass half-karen lenses on - my software works again, so yay team!

Hi Rusty, and welcome to E-Learning Heroes. 😊

I'm glad to hear that things are working well for you now.

We had a few issues that were causing prompts to save and/or crashing the software, and we've corrected it in the latest version. You can read all of the details here.

In addition, I wanted to share some information about automatic updates, which you can control:

Articulate 360: Automatic Updates