Has anyone noticed that Storyline is crashing more often lately, or is it just me?? I have been having it crash on me about 10 times a week, using it primarily all day everyday. Sometimes I can save the project and reboot, but most times I cannot.
Thanks for letting us know what you're experiencing! I have a few questions to start:
Is this the only file that is giving you trouble?
Is the file saved to your local hard drive?
If it's only happening with one file, you can try saving a copy to your desktop and importing the course into a blank project to see if that helps with crashing.
If you experience the issue across multiple files or the tip above didn't help, connect with our support engineers for help. There may be something more than a reboot needed to help refresh the application!
Also, your email signature came through when you replied via email. You can remove that if needed by clicking 'Edit' beneath your response. Here's Peek video if you need help.
I already started a support case but just wanted to share that I am experiencing the same issues - constant crashes and none of the standard troubleshooting has helped. My crashes also started pretty recently, in the last 2 weeks
I appreciate you giving Leslie's suggestions a shot, Martin! Sorry to hear you're still stuck, but no worries, my teammate Matthew is investigating your case now and will reach out shortly with the next step!
Thank you for following up, Carter! I spotted your support case with Renato; I'm sorry you're still facing this. We're you able to test the .story file he shared in his last email? I've added a note for Renato to follow up with you! Also, welcome to the community ⭐️
7 Replies
Hi Martin,
Thanks for letting us know what you're experiencing! I have a few questions to start:
If it's only happening with one file, you can try saving a copy to your desktop and importing the course into a blank project to see if that helps with crashing.
If you experience the issue across multiple files or the tip above didn't help, connect with our support engineers for help. There may be something more than a reboot needed to help refresh the application!
CONNECT WITH SUPPORT
Hello, Ren. I produce up to 7 SL projects a week and it happens ubiquitously through all of them.
Martin Maynard
Thanks for the update, Martin. I did not see where you opened a support case, so I'd be happy to continue assisting you here.
Do you know what version of Storyline you're using?
If you are on the latest version, I'd recommend repairing your software installation since you are experiencing an issue across files.
Also, your email signature came through when you replied via email. You can remove that if needed by clicking 'Edit' beneath your response. Here's Peek video if you need help.
After checking, I have confirmed that I am running the latest version. I will start the repair process now.
(and thanks for the heads-up on the email signature!!)
I have done the suggestions and still getting errors and crashes. I will be contact support now
I already started a support case but just wanted to share that I am experiencing the same issues - constant crashes and none of the standard troubleshooting has helped. My crashes also started pretty recently, in the last 2 weeks
I appreciate you giving Leslie's suggestions a shot, Martin! Sorry to hear you're still stuck, but no worries, my teammate Matthew is investigating your case now and will reach out shortly with the next step!
Thank you for following up, Carter! I spotted your support case with Renato; I'm sorry you're still facing this. We're you able to test the .story file he shared in his last email? I've added a note for Renato to follow up with you! Also, welcome to the community ⭐️