I'm experiencing an issue in Articulate Storyline 360. Whenever I attempt to move or align a line, it automatically changes its angle, making it difficult to work with. Could you please assist me in resolving this issue?
I have attached a recorded video for your reference. Your help is greatly appreciated. Thank you.
Sorry to hear that you ran into this snag. I tried following the same steps in the video but was unable to replicate the behavior after aligning the lines. Here's a quick recording of my attempt:
Since the behavior appears to be isolated to your installation, try doing a repair of Storyline 360 to see if this helps. If the issue persists, open a case with our support team here so we can have our support engineers take a closer look at the behavior.
Thanks for the additional information. I took a look at the bugs associated with the posts that you shared and it looks like they involve using text autofit and grouping of objects which I wasn't able to verify were present in the video shared in this post. I'd like to know more about the cause of the behavior before linking it to an existing bug in order to ensure that it gets properly addressed. I'll be sure to share the cause of the behavior with our product team as soon as more details are shared!
Please let me know if you are still experiencing the issue with the lines changing positions. If you are, kindly share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!
3 Replies
Hello Resulticks Edge Solution Technologies Private Ltd,
Sorry to hear that you ran into this snag. I tried following the same steps in the video but was unable to replicate the behavior after aligning the lines. Here's a quick recording of my attempt:
Since the behavior appears to be isolated to your installation, try doing a repair of Storyline 360 to see if this helps. If the issue persists, open a case with our support team here so we can have our support engineers take a closer look at the behavior.
This issue has been reproduced by Articulate (Case # 03812438 and others). Here are a couple of associated forum threads:
https://community.articulate.com/discussions/articulate-storyline/when-i-move-lines-they-get-diagonal
https://community.articulate.com/discussions/articulate-storyline/moving-lines-with-arrows-right-after-copypasting-messes-them-up
Hi Grant,
Thanks for the additional information. I took a look at the bugs associated with the posts that you shared and it looks like they involve using text autofit and grouping of objects which I wasn't able to verify were present in the video shared in this post. I'd like to know more about the cause of the behavior before linking it to an existing bug in order to ensure that it gets properly addressed. I'll be sure to share the cause of the behavior with our product team as soon as more details are shared!
Resulticks Edge Solution Technologies Private Ltd,
Please let me know if you are still experiencing the issue with the lines changing positions. If you are, kindly share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening. We'll delete it when we're done testing!