Transition to Lightbox lags in Review 360

Jan 22, 2021

Hi Team,

I'm developing a course with a couple of  lightbox scenes. Everything works fine when being previewed but when the course was published in Review 360, the transition of the slide is quite slow. Also, white screen appears for seconds before the content on some of the lightbox slides.

Appreciate if you can help me with  this.




6 Replies
Katie Riggio

Hi there, Thet!

I'd love to help you get to the bottom of the lag and white screen. A few questions to kick it off:

  • Which version of Storyline 360 are you using? Click the Help tab, then About Storyline.
  • Is this happening on any browser or a specific one?
  • Are you comfortable with sharing the .story file with our team? Simply use this private upload link.

The answers to these questions while reviewing the content in the same environment will help us find a quick fix. Looking forward to hearing back!

Maria Costa-Stienstra

Hi, Rich, and welcome to E-Learning Heroes! ✨

I'm sorry you are unable to use the support case link Katie provided above! I went ahead and opened a case on your behalf. I also emailed you a link you can use to upload your file directly to us.

If you have additional questions, please reply to the e-mail, and it will get to our support team through the case.