I'm developing a course with a couple of lightbox scenes. Everything works fine when being previewed but when the course was published in Review 360, the transition of the slide is quite slow. Also, white screen appears for seconds before the content on some of the lightbox slides.
I have this issue with my Help lightbox slide. I will use the private link to let you take a look. Long delay blank white screen until the content appears
I'm sorry you are unable to use the support case link Katie provided above! I went ahead and opened a case on your behalf. I also emailed you a link you can use to upload your file directly to us.
If you have additional questions, please reply to the e-mail, and it will get to our support team through the case.
I am having the same problem. I am trying out the lightbox slides and first there is a blank white screen and then the picture appears. Is there a version where this is fixed and I can go back to that version?
I'm sorry you are having issues with a white screen in your lightbox! It is a bug that has been reported. I'm added your voice to the report. When any new information becomes available, this conversation will be updated.
6 Replies
Hi there, Thet!
I'd love to help you get to the bottom of the lag and white screen. A few questions to kick it off:
The answers to these questions while reviewing the content in the same environment will help us find a quick fix. Looking forward to hearing back!
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Hi Katie,
I have this issue with my Help lightbox slide. I will use the private link to let you take a look. Long delay blank white screen until the content appears
Hi Katie,
I just get the Articulate page. Can you send me a link to send the file?
Hi, Rich, and welcome to E-Learning Heroes! ✨
I'm sorry you are unable to use the support case link Katie provided above! I went ahead and opened a case on your behalf. I also emailed you a link you can use to upload your file directly to us.
If you have additional questions, please reply to the e-mail, and it will get to our support team through the case.
Hi Everyone,
I am having the same problem. I am trying out the lightbox slides and first there is a blank white screen and then the picture appears. Is there a version where this is fixed and I can go back to that version?
Best regards,
Wendy
Hi Wendy,
I'm sorry you are having issues with a white screen in your lightbox! It is a bug that has been reported. I'm added your voice to the report. When any new information becomes available, this conversation will be updated.
Thanks for reaching out!