Video output is flickering

May 29, 2020

Sushil Suryawanshi
By Sushil Suryawanshi

Hello everyone!

I am working on a project in which I need to make multiple software simulation videos using Articulate Storyline 360. It involves screen recording of the actual activities in the software, then adding highlights, callouts and other overlays, and the audio. The file is then published as a "Video" output as a deliverable.

The problem I am facing for last few weeks is about flickering of the video screen at multiple places. As I try to find out the exact places where it's flickering, and then change/remove the entry exit animations of the respective objects, or replace the object altogether, the issue persists. What I observed is, the flickering is not related to the objects in the file because every time I publish the same file, the flickering points get added at more places (where it was not flickering earlier) or vise-versa (the earlier flickering objects / points don't flicker anymore in the next publish). I am not getting an output that is without this flickering issue.

Surprisingly, when I publish the file as "Web Output", it's a clean output. The flickering issue goes away in the Web Output. It's the issue of only "Video Output".

If anyone has experienced the same issue, please help me resolve this.

Thanks,

Sushil Suryawanshi

18 Replies
Vincent Scoma
almost 4 years ago06/01/20 at 2:50 pm (UTC)

Hi Sushil,

Thank you for letting us know! 

The behavior you are describing does sound similar to a current issue we are looking into. I'll be sure to include this post on our report so we can provide an update on this issue. 

In the meantime, a workaround that should remove the flickering is to revert to version 3.36.21289.0 of Storyline 360. Could I have you try that to see if that resolves this snag? You can find more details on this here: 

Please keep us updated and let us know if you have any questions! 

Melissa McDaniel
almost 4 years ago06/17/20 at 1:27 am (UTC)

Just wanted to chime in that I have been fighting an issue lately with "stitching" several videos together into one on a single slide where it would preview beautifully but lag, or stop the videos but not audio (which is part of the video and not a separate item) entirely while the timeline continued. IF a project had text or other layers, the timing would also be off compared to where they were actually placed within the timeline (again would preview correctly). It didn't matter if I published to video or Review. 

I finally came across this post and tried the downgrade which made the Published version work! Anyway, wanted to report a similar issue. Thanks!

Leslie McKerchie
3 years ago02/04/21 at 4:04 pm (UTC)

Hi Amelie,

Thanks for reaching out and sharing that you are having a similar issue. I have not seen any additional reports. We opened a support case for Jonathan, but have not received a file from him yet. 

With your permission, I'd like you to share your .story project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Steven Benassi
7 months ago09/21/23 at 2:30 pm (UTC)

Hi Robin!

Sorry to hear that you're also experiencing flickering when publishing a Storyline course to video. I'd be happy to assist you with this!

The issue being discussed earlier in this thread has been fixed in a previous Storyline 360 update.

If you're comfortable sharing your project file, and a screen recording of the flickering output it would be helpful to take a closer look and test the behavior on our end. You can share them here in the discussion or privately through a support case.

We'll delete it from our system as soon as we've finished troubleshooting!

Sign In to Reply