Continuing Education within a Call Center Setting

Hey Gang,

I'm curious if anyone out there has experience developing a continuing education (post-onboarding) program within a call center setting?

Here at GoDaddy we're in the process of redesigning our continuing education program, and we're hoping to hop the on phone for a few minutes with any folks out there who have done the same thing.

Please note, we're not looking to talk to a vendor. We're simply looking to connect with others who have experience in this area.

If you can spare a few minutes, feel free to shoot me an email: tslade@godaddy.com.

THANKS!

Tim