I have updated my Storyline 360 to the latest version (3.17). But there is big issue with this version. After exporting my projects, some slides won´t player anymore.
Is it possible to downgrade my Storyline to version 3.16? With this version all looks and works fine.
unfortunately I can´t send you the files due to confidential content. I will try to reproduce the issue in an separate file which I can send to you.
The first slides of the project works fine. When forwarding to a slide with lot of javascript, the project stuck and the loading wheel is the only thing I see.
3 Replies
Hi Stephen,
Please submit a case and someone from our support team will get you the files you need.
In your case submission, please include the file you are using and any reproduction steps you are able to provide.
Hi Bret,
unfortunately I can´t send you the files due to confidential content.
I will try to reproduce the issue in an separate file which I can send to you.
The first slides of the project works fine. When forwarding to a slide with lot of javascript, the project stuck and the loading wheel is the only thing I see.
BR
Hi Stephan,
Is it only slides with Javascript on them? It'd be helpful to know if any of your other files without Javascript are behaving normally.
Also, if you do need to roll back to update 16 - just reach out to our Support engineers here!
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