Forum Discussion

JesseTaber's avatar
JesseTaber
Staff
4 months ago

🔨Storyline 360, Update 101 is live!

Earlier today, we released Update 101 of Storyline 360. This release focuses on under-the-hood improvements—mainly bug fixes and polish for features we recently introduced, like the Accessibility Che...
accessibility
Articulate 360
storyline 360
JessicaMcCune's avatar
JessicaMcCune
Community Member
4 months ago

Hi, since this update was installed, I have been unable to import PowerPoints and get an error that something went wrong and might close. I've tried with different .ppt files to ensure it wasn't an issue with the original and unfortunately it is not working for multiple different files. Seeking assistance asap

  • SamHill's avatar
    SamHill
    Super Hero
    4 months ago

    Hi JessicaMcCune​ the best way to resolve this quickly is to install the previous version of Storyline and see if the issue is resolved. If not, you may need to try removing Storyline and re-installing.

    You can also report the issue using this page if you confirm the issue: https://access.articulate.com/support/contact/case

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi JessicaMcCune,

    Sorry to hear you've hit this snag!

    Are you only seeing this error when importing PowerPoint slides? Additionally, does it happen with a specific file or multiple files? You may want to try a Storyline repair, and if the issue persists, I'd be happy to open a support case on your behalf!

  • JesseTaber's avatar
    JesseTaber
    Staff
    4 months ago

    Hi JessicaMcCune​. We released an update this morning that should address the PowerPoint import issue. I apologize for the inconvenience!