Forum Discussion

MarkNolker's avatar
MarkNolker
Community Member
8 days ago

AI-generated Captions not working

I was super excited to try out the new AI Assistant AI-generated Captions functionality but unfortunately when I attempt to generate captions for both mp3 audio files and mp4 video files I receive the following error message:


I work for a government agency with pretty strict firewalls so I am assuming that might be the issue but was curious if anyone else has experienced it. If not, I was wondering if there was a specific Network Endpoint or URL that I need to have my agency whitelist in order to make this work. 

Thank you to anyone who might be able to help me out.

ai assistant
storyline 360

5 Replies

  • MarkNolker's avatar
    MarkNolker
    Community Member
    23 hours ago

    Does anyone know the third-party AI provider that is used to generate the captions?

      • MarkNolker's avatar
        MarkNolker
        Community Member
        3 hours ago

        Thank you so much. This definitely points me in the right direction. Do you by chance know the specific url or endpoint used by Storyline to generate the captions?

         

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    5 days ago

    Hello MarkNolker, 

    I see that you've opened a support case and that you are working with my colleague John. You're in excellent hands! They'll be in touch shortly via email. We'll continue the conversation over in your case, so everything is in one spot. 

    • MarkNolker's avatar
      MarkNolker
      Community Member
      5 days ago

      Thank you for the update. I appreciate it.